I purchased a new phone on my plan, and we were to receive a $400 bill credit over 36 months. I have confirmation from the tracking number that Verizon received my trade on February 14, and as of today almost 3 months later the credit has not shown up on my account. I have called customer service and have spent hours on the phone over 3 different calls, each time the rep saying the problem was solved, but it never is.
We know how important it is to make sure you don't miss out on this great promotion, we'll be glad to help out. In this case, promotions can take 2-3 billing cycles to be applied to your account. If it has been more than that timeframe, let us know, and we'll be glad to further look into this.
~Freddy
Not true. I purchased another phone with an offered credit about a week before, and the credit appeared for that line on the very next billing.
If you have any questions we can take a look at your account, to check the status of the promotion. We will be sending you a private message to continue.
~Freddy
Start a new topic or ask questions in the open forum.
