I started a trade in on April 18th and still have not received a resolution. I even have a case with "executive relations" but the agent and her team are not updating me, resolving my issue, or doing anything helpful! How can I escalate beyond "executive relations" as they are avoiding my concern
Hey Andreadaawn, we want to make sure your issue is addressed. It looks like you are already working with our executive relations team to get the trade in issue resolved. We want to make sure we can get you that update you need. We are going to send you a private message to help.
-Rosie
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