My phone's charging port was malfunctioning so I brought it in to Verizon in order to fix it or trade it in. I was told by the representatives at the store that my trade in would garner a $1,000 trade in for a new device. I traded in my phone and brought it back within 30 days, per the store's instruction. Not only has the trade in not been honored, I'm now being told that if I change the plan that I have with Verizon that I would forfeit my trade in value.
The value of my current phone is around $1,200. With the credit I should only be getting charged device payments on a $200 phone. Instead I'm having to make payments on the amount that I would be told was a trade in value?? The cherry on top is that if I switch to the next lower tier of plans, $500 of my $1,000 trade in is just lost???? At the time of trade in I was on the ultimate unlimited plan, so the amount that I was told for the trade in should be honored. The false advertising and baiting and switching is ridiculous!!
Hi Chrisdotmiller, we want to make sure we honour the promotions you were promised. We're sorry to read the trouble you're having. Please respond to the private message we're going to send you, so we can take a closer look. -Red
I certainly appreciate the sentiment. Would love to chat so you all can honor your promotion.
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