Free upgrade
Ernie03
Newbie

Please explain what "FREE" means?

My understanding free means you pay NOTHING. Why did I receive a notice regarding a FREE upgrade that actually I end up paying for it. Can't this be simple I give you my old phone Verizon gives me a new phone, end of transaction.

Instead my bill will have a$35.00 activation fee. For what to take my sim card out and  add to the new phone. Why does my bill change?

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