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In Store Trade In

FAQs on website says we can only turn in trade in devices at corporate stores or online, but I've turned several into Authorized Retailers with zero problems over the last 6 months.

When will the website FAQs be updated to reflect the fact that Authorized Retailers can and do accept all trade ins EXCEPT for trade ins associated with new phone orders made online or via telephone/webchat?

Authorized Retailers make up over 75% of all stores for all carriers and almost always provide a much more quality level of service/support according to millions of Google reviews all over the country, so it seems pretty important to let everyone know those FAQs are super outdated and need correction ASAP.

Why keep funneling clients to overcrowded corporate locations that corporate doesn't want to run anyway when they can get better, faster service at Authorized Retailers?

Comments

Verizon_Support

We love to hear that you have had a great experience working with our authorized agents. The return process varies based on the return promotion and how the original device was ordered. If you have a question about a specific order return option, we are always here to help!

-Meg

TenDeuceOffsuit

Wow! Thanks for the rapid reply, Meg!

The most important part of my post is the question:

In FAQs, why does it incorrectly state that Authorized Retailers do not accept ANY trades when they accept ALL trades EXCEPT for trades associated with phone purchases made online, via webchat, and telephone?

When will those FAQs be updated to reflect the fact clients can save time and headaches by visiting their nearest authorized retailer instead of the corporate store that is likely both further away and more crowded due to the false assumption that the corporate store is necessary?

I can use Google Reviews to find corporate stores because they always have an average rating below 4 Stars, whereas authorized retailers always average above 4 Stars and frequently approach a high volume 5 Star average.

Thanks for being the best part of Verizon, Meg!

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