Not getting the trade in I was promised

[kjphilips]

So Verizon had a deal where upgrading your phone on our plan  would get you $830 trade in value for ANY iPhone in ANY condition!

so I went into Best Buy and picked up 3 15 pro max phones. One for me, one for my wife and one for our daughter. Best Buy said they can’t do the trade in but I could do it online.

Now I am trying to trade the phones in I am not getting the value. Every agent I talk to says I am eligible for the $830 but they can’t get it setup until I send the phones in. If I send the phones in and they can’t correct it I can’t get my phones back.

sooooo what can I do?

last time I had an offer for an iPad they did the same thing, they told me I was eligible and they would correct it but in the end they did not. I spent hours trying to get it correct and nothing even though the agents said it I was eligible. 

I am not willing to cross my fingers and hope for the best!!

I have been a customer for 9 years this time and before I lived over seas I was a customer for 7 years. I had loyalty but how can I stay with a company that doesn’t honor their agreements?!

[LMiller31]

I am having the exact same issue. Did you get anywhere with this and what was your resolution?

[vzw_customer_support]

We always want to give the correct value Lmiller31. Let's review this together. Where did you purchase your devices? What issues exactly are you having with your trade in? -Joe