Phone trade in promised but not delivered
acs_mich
Enthusiast - Level 1

On Aug 28, 2023, my wife and I traded in our Galaxy S8 phones at a local Verizon store,  enticed by a email promotion I received for a $400 trade in for each of our specific phones.   Our phones were in good condition.  At the store, we were assured we would receive the $400 for each phone.   Still, on my Verizon account, there is no record of a trade in.   The last time I called in December, I was assured it would be taken care of.    But it hasn't been taken care of, and with each new bill, I get steamed all over again.   We have been loyal Verizon customers for years.    From reading all these posts, with so many people with the same problem, I wonder if anyone actually does get credit for a trade-in.   It seems so discouraging, maybe they count on everyone giving up.

0 Likes
3 Replies
vzw_customer_support
Customer Service Rep

Hello, acs_mich. Upgrading your phones should always be a fun process and we always want to see our customers get their trade-in promotion. Help is here. Just to confirm, do you have the trade-in submission ID and the tracking number? Or did the store complete this process for you? 

-Natasha

0 Likes
acs_mich
Enthusiast - Level 1

The local Verizon store was supposed to complete the process.  I stopped by the store yesterday and found out they (a former employee) did not complete the process.  The young lady there said they had a record of my phones being traded in, and would push the proper paperwork through.

0 Likes
vzw_customer_support
Customer Service Rep

acs_mich We're sorry to read about the situation with the trade in offer. We're glad that the store is aware of the issue and is going to correct it. Let us know if anything changes. ~Peter

0 Likes