Like other comments I have read, I can't find a way to leave a review so I am doing it here. In March I upgraded one of my phone lines through the online system. I was supposed to receive a box to ship the trade-in back to Verizon. The box never came so my return was delayed. Each time I call customer service I get a person who either seems to have more knowledge of Verizon's system or absolutely none at all. I also have struck out most times and have had to speak with someone in another country who either I can't understand, or they sound like they are reading everything from a script and are of no help. I have been in contact with customer since March trying to get credit for my returned phone. I finally reached someone in the U.S. last week and she gave me a ticket number to call back and follow up on the issue. I called twice today because my account still does not reflect a credit for the returned phone. Both people that I spoke with were not in this country and neither could access the ticket number that I was given. I am beyond angry at this point. I have had my account with Verizon for almost 20 years and never had an issue. Now that there is one, no one can fix it. I give it to the end of today or I am going to switch carriers. This has been ridiculous!!!!!
donkerduz, what a journey you have had. I don't want to see you give up. We would hate to see you leave without an opportunity to find resolution. We do value your many years with Verizon and know you have spent valuable time/many attempts to get this trade-in issue resolved. Good news is we are here, we are experts and do not work off scripts. I am sending you a Private Message so we can get into more details and figure out how to get answers to the ongoing dilemma.
-Deb
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