Sharing the trade-in experience with Verizon as new customer

[Meet_67]

Urgent Assistance Required – Trade-In Labels Not Received Despite Multiple Attempts

Dear Verizon Customer Support,

I am writing to formally request urgent assistance regarding my ongoing trade-in issue, which has remained unresolved for over two months. Despite initiating the trade-in process for two devices and following all the required steps, I have yet to receive the necessary shipping labels via email. I have attempted multiple times to resolve this issue both online and in-store, but my efforts have yielded no results.

When I first initiated the trade-in, I expected a smooth process, as outlined in Verizon’s trade-in program. However, after waiting for an unreasonable amount of time without receiving the shipping labels, I reached out to customer support for help. Each time, I was either redirected to another department, asked to wait for an email that never arrived, or told to try again through the online portal. I even visited a Verizon store in hopes of resolving this matter in person, only to be met with the same unhelpful response.

This experience has been extremely frustrating and disappointing. I have made multiple calls, submitted follow-ups, and exhausted all available options, yet my issue remains unresolved. The lack of clear communication and accountability on Verizon’s part has led to significant inconvenience for me. Not only has this delayed my ability to complete the trade-in, but it also raises concerns about whether my promotional trade-in credits will still be honored due to the prolonged delay—something that should not be an issue given that the delay is entirely on Verizon’s end.

I urge Verizon to take immediate action on this matter. I request that my trade-in labels be sent to my email without further delay. Additionally, I would like a written confirmation that my trade-in credits will still be applied as originally promised, regardless of the delay caused by this issue.

At this point, I am extremely dissatisfied with the level of service I have received. Verizon prides itself on providing excellent customer support, but my experience has been far from satisfactory. If this issue is not resolved promptly, I will have no choice but to escalate this matter further. The time Im spending on getting my trade in credit is literally too much expensive than the actual value of trade in  

Please prioritize my request and provide a direct response with a clear resolution. I expect to receive my trade-in shipping labels immediately so I can proceed with the trade-in process without any further delays.

I appreciate your immediate attention to this matter and look forward to your prompt resolution.

[vzw_customer_support]

We hear you.  Being able to complete your trade in is crucial.  We will get this resolved ASAP.  A private message is being sent to assist you further.

-Sean