Trade-In Credit Offer

[tpthecustomer]

Dear Verizon Customer Service,

I want to lodge a formal complaint regarding the trade-in process for two iPhone 11 devices, which were part of your advertised guaranteed $830.00 credit offer. My dissatisfaction with the process compels me to bring this to your attention.

Here are the events:

• I participated in Verizon's trade-in program on September 16 and expected to receive a credit of $830.00 per device of any condition as advertised.
• The September 16 order did not reflect the offered rates, resulting in not accepting the order.
• I placed an order on December 4, but it was canceled after two weeks without any explanation.
• On December 16, I followed the instructions given by customer service and visited a Verizon store to proceed with the trade-in. A technician at the store inspected the devices and promised a credit of $830.00 per device, regardless of their condition.

I was recently informed that the device offered for trade-in was returned after the expiration of the offer window following all the commotion after I traded the devices at the store.

This substantial disparity between the assured credit amount and the actual credit received is unethical and deeply concerning. As a loyal Verizon customer, I trusted the company's offers and assurances, only to be met with a discrepancy that did not align with the initial commitment.

This experience has led to financial dissatisfaction and eroded the trust and confidence I previously held in Verizon's trade-in programs and promotional offers.

To resolve this issue, I respectfully request the following:

• A comprehensive investigation into the trade-in discrepancy.
• Adjustment of the credited amounts to reflect the initially guaranteed $830.00 credit per device, as advertised.
• Clear communication and clarification regarding any miscommunications or errors in the trade-in process.

I expect swift and appropriate action to rectify this situation to demonstrate Verizon's commitment to customer satisfaction and uphold the integrity of its advertised offers.

I trust that Verizon will take the necessary steps to promptly address and rectify this situation.

Sincerely,

[vzw_customer_support]

Hello. We would like to help and review your Trade-In situation a little closer. To better assist, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[tpthecustomer]

Thanks, I'm looking forward to it!