Trade-In Credit
OregonRatchet
Enthusiast - Level 1

Why is it that when we accept a promotion, trade in our phone, send in our phones in good faith for a device credit, but still have to pay off the new phone? Wouldn't the credit for trade in value apply to the balance of the phone? 

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4 Replies
runverferth
Enthusiast - Level 1

Also, why do they spread the credit out over 36 months? Isn’t that the same as locking us into a contract? I mean why not give the full credit for the new phone right away? Why does it have to be spread out for such a long time? Not being a hater or anything just wondering why they do that to us?

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SynthpopAddict

My opinion only, but yes, this is like a contract of sorts in order to keep you around for a few years.  If you try to bail before the full 36 months is up, you get hit for early termination penalties and also have to pay the entire balance on the phone too. 😞 If it's any consolation, the other carriers do the same thing.

As for your question in the first post, it's no different than trading in a car when buying a new one.  The trade-in value of the old car can get applied towards the cost of the new vehicle, but doesn't mean you get a new car for free.  And you don't necessarily get the Kelley Blue Book value on your trade-in.

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I'm not a Verizon employee, just another customer trying to help.
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OregonRatchet
Enthusiast - Level 1

You can't compare it to trading in a car, because if i trade in a car they give me credit for my trade and i can pay it off early and still get credit for the trade. Phones, i trade in, get credit monthly for the trade in, but if i want to pay it off early i have to pay the full amount not including the credit for my trade. 

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IamScience
Newbie

it’s a contract without calling it a contract. Read the fine print.  My phone was advertised as being “FREE” as long as I sign up for an unlimited plan. Awesome. Great $100 a month for a single line, wellll here I come.  

I wasn’t aware when I purchased the plan but I should have read the fine print.  They make it boring, lengthy, hard to read legal jargon so you won’t want to read it. Anyway, every  month sure as shhh there’s a $19.77 charge and then a $19.77 credit.  If I decide to stop my service, they will charge me the full amount of the phone minus what I “paid” through the credit system they use. Along with an assortment of fees they will pull out to screw you over as hard as possible.

mind you I bought a refurbished phone. I’ve never had issues with it. I will always buy refurbished, so they are buying these phones from people (but not giving them cash or a credit out right) fixing the phones and then selling them to someone else in the form of a long term commitment.   

 

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