April 11th, did a trade in at the Boston store on Boylston. All seemed to go fine. Two weeks later when I dropped off the older phone for trade in they said that it wasn't in their system. The sales representative made an error. We called Verizon customer service and got a label to mail in the old phone. However I haven't received credit for the trade in. I called two weeks ago and I thought it was resolved but now I received an updated bill saying that my trade in value is $0 instead of the @$23.06. The email said the device wasn't active on the trade in day. However, it was. It was used until the day we traded it in. When I called customer service again, they again didn't have the informaition on the phone. I am beyond frustrated.
