Trade in Promotion

jobrocato
Newbie

I got this email from Verizon today. I feel I was conned. The store gave me many assurances about the value of my trade-in, an iPhone 12 Pro: $850.00.  Now they are stating my value is $65, and the reason is that "Device was not active on traded promo account for the required 60 days". 

 
 
 
 

We’ve reviewed your trade-in device for order number 1414020. The device didn’t meet all the requirements of the original trade-in estimate, so the actual trade-in value had to be adjusted.

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3 Replies
vzw_customer_support
Customer Service Rep

Hello jobrocato! I would be concerned if I received an email like this as well and am happy to help look into this for you. I'm sending you a Private Message here so we can assist.

-Josh

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Aj105
Newbie

I got this same email from Verizon on 5/20/25. I ALSO feel I was conned. My device, an iPhone XR, was in use on my account since fall 2019! They quoted the value at $31 and stated  -

 

We’ve reviewed your trade-in device for order number 17112297. The device didn’t meet all the requirements of the original trade-in estimate, so the actual trade-invalue had to be adjusted. Reasoning - “Device was not active on traded promo account for the required 60 days

 

 

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vzw_customer_support
Customer Service Rep

Hey there Aj105. We are here and ready to help. We will send you a private message to assist further with your trade in promotion. 

-Toni

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