Hello, when I click on “ review details “ for my trade in devices it just takes me to a screen that says “ We could not locate a trade-in order associated with the information provided. Please enter the correct details. “ I’m trading 4 devices in and I can see them all under account activity but it doesn’t work when I click on any of them. Please help I need to send these devices in.
I'm sorry to hear you are having difficulties getting labels. We would love to help. Was this part of a promotion or trading in for a trade in credit? Here's a link to our FAQ's: https://www.verizon.com/support/trade-in-program-faqs/ -Joe
Yes it was the $1000 trade in with any Samsung or Apple phone. Any help is appreciated.
Great! Are you able to see the promotion via the My Verizon app? Did you upgrade in a store? -Joe
Yes under account activity it shows all 4 devices with a estimated credit of $1000 for each.
Everything was ordered and submitted thru the chat option on the website.
We will be glad to help. We sent a Private Message to assist you.
~Geo
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