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Trade-in not honored

My wife and I purchased new iPhone 15s in September 2023. We traded in an iPhone 8 and 10 respectively.

I was told I would receive about 50% trade in of the $840 value of the new phone while my wife was told she would receive 100%.

We were told it would take a couple of months to see this on our bill.

After three phone calls to Verizon and three visits to the original Verizon store we have seen nothing credited to my wife for a trade in.

We have been with Verizon for over 17 years. It leaves us wondering if we need to move on.

Comments

Verizon_Support

Hello CanYouHearMeNow71, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

Verizon_Support

We would love to take a closer look at your situation. In order to do this, we would need to access your account. Did you ever get a submission ID for your trade ins?

~Ivone

CanYouHearMeNow71

Where will the private message be sent?

CanYouHearMeNow71

Neither my wife or I received a Submission ID for the trade in of our old iPhone 8 and 10.

Verizon_Support

Thank you so much for the details. It seems that you did this trade in at one of our authorized vendors. Did they give you any other confirmation regarding the trade-in? Would it be okay if we take a closer look at your account?

~Ivone

CanYouHearMeNow71

I have lost contact through a Verizon email connection. How do I reconnect?

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