Child Item

Site Totals

61487 Questions Answered 271 Categories

Trade in not honored

I have been waiting since September of 2021 to receive my payment for my trade in. By now, the phone is entirely paid off and yet every agent and supervisor I have spoken to refuses to fulfill my payment. The phone is always “lost in the warehouse”. Some agents have luck finding it, others do not, but still… NO PAYMENT!

Comments

Verizon_Support

Oh my goodness jhoran21. Almost 3 years, you have patience like a saint. Give us the opportunity to review the account and get answers for you today. Please reply to the following private message to move forward together.

-Deb

Verizon_Support

Please send us a private message to move to the next step. We want to provide you with complete answers to the trade-in dilemma. A few question to get started. What details can you share about the phone trade in? What Model? Was it active on your Verizon account before September 2021? I know the next question is a stretch...do you have the shipping tracking number or was the trade in surrendered at a store location?

-Deb

Child Item