Trade-in not honored

[CanYouHearMeNow71]

My wife and I purchased new  iPhone 15s in September 2023. We traded in an iPhone 8 and 10 respectively.

I was told I would receive about 50% trade in of the $840 value of the  new phone while my wife was told she would receive 100%.  

We were told it would take a couple of months to see this on our bill. 

After three phone calls to Verizon and three visits to the original Verizon store we have seen nothing credited to my wife for a trade in. 

We  have been with Verizon for over 17 years. It leaves us wondering if we need to move on. 

[vzw_customer_support]

Hello CanYouHearMeNow71, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

[CanYouHearMeNow71]

Where will the private message be sent?

[vzw_customer_support]

We would love to take a closer look at your situation. In order to do this, we would need to access your account. Did you ever get a submission ID for your trade ins? 

~Ivone

[CanYouHearMeNow71]

Neither my wife or I  received a Submission ID for the trade in of our old iPhone 8 and 10. 

[vzw_customer_support]

Thank you so much for the details. It seems that you did this trade in at one of our authorized vendors. Did they give you any other confirmation regarding the trade-in? Would it be okay if we take a closer look at your account? 

~Ivone

[CanYouHearMeNow71]

I have lost contact through a Verizon email connection. How do I reconnect?

[CanYouHearMeNow71]

I have lost contact with Verizon. Please send me a message to resolve this issue.