I was given a trade in value for daughter to get an Iphone 15 Pro of $830.16 $23.06 credit for 36 months. This was to take her from T-mobile back to our account. We took this over buying her another phone for her T-mobile account. She traded in her Iphone 11 Pro 64 GB space gray. After taking her phone to UPS store and shipping it back to verizon on Feb 23 2024 I received 3 emails on March 7th 2024 stating my I canceled my my device trade in. I called your customer service about this issue and the lady told me that it took 48 to 72 hours to evaluate the phone trade in. I asked when they got the phone and she stated March 3rd. Since I called the 8th it has been past that time. She informed me that those emails should be ignored that the phone is being evaluated. Then later March 8th I received an email telling me the phone was worth $140.00. A phone that had no crack chips or dents in it at all. That was even sent back in a case. I have been with verizon since 2001 and am disgusted by the flat out lie. I would have just bought my daughter a phone on her line if I knew verizon was lying. Here is a screen shot of your estimated value. What was wrong with the phone that cost $700 loss in value besides lying to your customers. I sent screen shot of the estimate and the trade in value.
