Trade-in sent to Whiteland, IN

[sbd106]

I took advantage of the promo offer to trade in my iPhone for a new iPhone 15 in February 2024. I followed the instructions EXACTLY on the Verizon website and downloaded the return label provided.

I received an email about 2 weeks later form Verizon saying they had not received the trade-in, so I tracked the package through the UPS tracking number. The package was DELIVERED  and RECEIVED to an address in Whiteland, IN - the address that was on the printed label from VERIZON.

I spent an HOUR on the phone with Verizon today because they are now charging me for the (unreceived, so they say) iPhone. This is RIDICULOUS.

I've been a Verizon customers for over 10 years and I'm seriously considering switching after this disaster.

[vzw_customer_support]

sbd106, we want you to get every promotion you qualify for, and we'd be happy to take a fresh look at that trade-in. We're going to do everything we can to find it. Please be on the lookout for a Private Message so we can help.

~Jesse

[almaneta]

Not surprised! the something happened to me! I trade 2 iPhones, sent them back following all instruction, took them personally to UPS got received, says delivered! they said they didn't get the phones, and want to charge me I spent 2 hours on the phone yesterday ( this was my 3rd time reaching about this! we should report it to the BBB. at least that's what I will do. Good luck

[vzw_customer_support]

almaneta, we never want your trade-ins to end up missing, and we're here to help you. Let's figure out what the issue is and get this resolved ASAP. We're sending you a Private Message so we can help.

~Jesse

[almaneta]

THIS IS a  trick  from Verizon!

[adorsey86]

I’m not too far from that location, if the label says to return there, I’m driving directly there and hand delivering to someone while on video. Bad enough I ordered a phone in the middle of last week for next day shipping and still have yet to receive a tracking number for it (after paying for the expedited shipping). I already have an updated bill to pay for a device that I haven’t received. Can’t wait for that CS call to only pay for service since I don’t have the hardware in my possession. 

[vzw_customer_support]

Hello We are here to help with your Trade-In questions. Please tell us, did you use the shipping kit provided to send it back? Do you happen to have the Submission ID and tracking number handy?

~Maria