Trade in value was not what I was told

[DMCL00001]

I did the trade in deal for new a new phone.  I sent back a perfect IPhone 13Pro Mac 512GB for a new iPhone Pro. They said I would get $1000.  I got  $125.  Seriously?  I’ve been a customer for a long  time.   This is the final straw.   I’m going to start moving the lines off of Verizon to T Mobile.   For $125, I want the phone back. Good luck with that right?  
beware 

[vzw_customer_support]

Hey there, DMCL00001, we can help take a closer look to see what's going on with your trade-in value. So we can better assist, we will be reaching out via Private Message.

-Lauren

[DMCL00001]

Sorry I was busy posting this on  X and other platforms.  If I had a dollar for every minute I’ve had to spend on Verizon support calls I would be able to buy two new phones. 

[vzw_customer_support]

We are sorry for the issues you are having with your account. Are you still needing assistance with this issue? 

~Ivone

[DMCL00001]

You can’t give me my old phone back but you can arbitrarily tell me it’s only worth $125.  I’m filing a complaint with the FTC.gov for deceptive advertising.  

[DMCL00001]

Here is a link to the FTC fraud reporting.  If anyone else is having the same issue let the FTC know. https://reportfraud.ftc.gov

[cmh283]

their customer service reps all have a different story for me

im thinking to switch as well

[DMCL00001]

So they give me $125 instead of the $1000 that was advertised.  Trade in was perfect.  I want the trade in back and now I can’t get it?  That phone was worth way more than what they offered.  I’m really tired of Verizon’s so called service.   There are too many other good carriers out there.  

[vzw_customer_support]

Hey DMCL00001, I want to make sure you get the trade-in credit you were qualified for. Please respond to the private note I'll be sending so we can take a closer look. -Red

[DMCL00001]

Thank you.  $125 is not what I was expecting. 

[vzw_customer_support]

Hello DMCL00001, we want to make sure that you receive the trade in that you qualified for.  I am going to send you a private messsage so we can take a closer look. -Dee

[DMCL00001]

I haven’t seen a message yet. 

[DMCL00001]

Still haven’t heard from you 

[DMCL00001]

Still haven’t heard from them.   I try to get to any messages but the app hangs.  Is this intentional?  I suggest you call me on my main number 

[vzw_customer_support]

We are here to support you. Sending you a Private Message now.

-Cryssie

[DMCL00001]

I’ve written them several times now and they tell me that they will PM me but never do.  

[vzw_customer_support · Accepted solution]

Resolution update: By partnering with support in a Private Message, the correct trade-in promotion was added to the account.

For anyone facing similar questions regarding their promotion, please use the link below to review our deals and promotions FAQ page: https://www.verizon.com/support/device-deals-faqs/

If you still require assistance or have any questions, please contact us for support.

-Christopher