So I got an email from Verizon saying they would offer me $1,000 to trade in my old device. I got online. Told him what kind of phone. I had, a pixel 6, and they told me it was worth $1,000 if it was in decent condition which it was. Was everything functioned ,the battery hold to several hours, if not all day, the screen is pristine, and there's no damage to the case. They continue to tell me it was worth $1,000 trade-in so I proceeded. Of course I had to upgrade my plan to something more expensive but all in all it was a worthwhile deal I wanted. The pixel 9 fold which is an $1,800 phone. Proved everything went and picked it up. Traded in the old phone and then several hours later I get an email that they have downgraded their offer from $1,000 to $46. To say I am furious is an understatement. This is a horrible case of misrepresentation. I was reading online that if you contact the FCC you can probably get a resolution. I very much may look into that. Tomorrow I'm going to go to the store and yell at the general manager. I am so furious with Verizon.
Can u tell us what happened next did they respect the $1000 or no cuz I was about to do it to get the 16 pro max and trade my 11 pro max smh
Make sure the phone is activated in the store and all is good there....see my note below.
We know how important it is to receive the best value for your account, and would like to look into this issue. To better assist you, we will be sending you a private message.
~Freddy
You can if you wish....see my note below
I'll assume you have my phone number ๐
Update: I went into the store and yelled at the manager. Kudos to Adi for maintaining her calm and getting the matter resolved. I had a second issue with caused the first one. I handed in my old phone when I picked up the new one, so I ended up having to call tech support, once home, to get the new one activated (took an hour). Doing it that way, my account did not get properly updated to reflex the new Ultimate plan (that I had to take to get the $1000) and so I technically did not qualify for the $1000 rebate. Store Manger very quickly identified the issue and called into her end of support and got the matter resolved in about 30 minutes. Like I said, Great Job Adi at the Albuquerque- San Mateo and Montgomery Store.
So, all is good now. I DID get the full trade-in.
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