I returned a iphone 15pro that I ordered. The device was never opened, it was attached to a trade in promo of $1000. The store agent was suppose to first cancel the trade in before refunding the return and my device trade iniphone 12 got stuck now on pending cancel and its been 2 weeks so Im not able to place another other and use the iphone 12 as a trade in because the system reads it as if its pending with another trade in. Eventhough the iphone 15 pro order show returned and refunded. I need solution, many calls to customer service and no help
We are sorry to read that you had this negative experience with your order, we'll be glad to help out. To better assist you, we will be sending you a private note.
~Freddy
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