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We purchased 3 new iPhones back in April of this year (2025) partially on Verizon's promotion of offering a trade-in credit of $840.00 per phone which is really a $23.06 credit per phone each month for 36 months. We have received the credit on two of our phones each month starting on our June bill but have not received the credit on the third phone. I have had 5 lengthy, up to 1 1/2 hour calls, with Version Customer Support regarding this issue. Each time the support representative gave assurances that the issue had been noted and will be taken care of on the next billing cycle, and each month the problem persists. The last representative swore up and down the problem would be resolved on the next billing cycle, he even emailed a statement attesting to this, and of course the issue was not resolved again this month. I cannot continued wasting my precious time on useless phone calls to Verizon Support. The problem has continued for over 5 months now with no resolution in sight. I plan on filing a complaint with the FCC regarding deceptive advertising practices.
Help is here. This issue has gone on for far too long. We want to ensure that you are receiving all of your eligible credits ASAP. A private message has been sent to assist you further.
-Sean
Hello R2G255, we want to make sure that you receive the trade in promotions that you qualify for. We had sent a Private Message, so we could review this together. We would like to continue our discussion with you in Private Message since this is account specific. Please contact us if you still need assistance. -Dee
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