Verizon Trade in issue
Gfmatta13
Enthusiast - Level 1

I traded in my iPhone 13 Pro Max in January for an iPhone 15 pro max. I started the order online to pick up in store and the manager transferred my data and said he would take in my iPhone 13 as trade. I have contacted Verizon customer support numerous times because I keep getting emails that I will loose my trade in credit because they claim they never recieved the phone. I have requested Verizon to pull the cameras and conduct an investigation on the store but I am getting nowhere how do I get corporate involved?

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vzw_customer_support
Customer Service Rep

Oh, no! Dealing with promotional issues can be frustrating, especially when it comes your trade-in. Verizon is here to help.

 

For more details, check out our trade-in FAQs: https://www.verizon.com/trade-in/faq/.

 

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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