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I switched from another cell phone company to Verizon, especially die to attractive $830 trade-in credit. I switched 4 lines and traded in 4 phones only 3 were received by Verizon. UPS never delivered the 4th and when I raised an investigation request, they found that box was damaged and thrown.
When I contacted Verizon customer service, they said it happens so not to worry and my full credit will show in 5-7 business days but it didn’t show. After 2 weeks of first call, I called Verizon again and all they would is offer me partial credit because they didn’t receive the phone and I was on phone with Verizon cs for almost 2 hours . When the box with shipping labels are given to me by Verizon, how is it my responsibility?
Very unhappy with Verizon cs and I hope they see my message here and resolve it! If this happens, nobody would switch to them!
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Hello, rthapa06, I'm sorry to hear about the issue with your phone delivery and trade-in credits not being applied. We're here to help take a closer look to see what happened. So we can best assist, we will be reaching out via Private Message.
-Lauren
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I was pretty busy with work last week. Therefore, I could not work with you. Can we talk tomorrow? I have time tomorrow to resolve this issue.
Thanks
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Can I talk with someone regarding this issue today?
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We know the importance of managing your trade-in status. Verizon is here to help.
For more Trade-In details, check out our FAQs: https://www.verizon.com/trade-in/faq/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
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We're always here and we're ready to help you. We're sending you another Private Message so we can help.
~Jesse

