Verizon is bombarding me with offers (via email and the app) to upgrade, and recently the offers improved to $1000 for an XR or above, in any condition (as long as there's no battery damage), when upgrading to a 15 Pro. I happen to have two XRs to trade, so this change caught my eye, but whenever I try and actually go through the process (online, in-store, via chat, AND via phone call), the system only offers $500 for the XR. The reps can see the offer for $1000 includes the XR (and every phone above that), but they can't get it to work. If I change it to an XS, for example, and say it is damaged and on Sprint, even (RIP), it offers the $1000.
The irony is this started on the same day I got an email regarding Verizon's settlement of their massive class action lawsuit regarding "Administrative charges." Why they choose to operate this way I'll never understand, but unless someone can tell me the magic words to get them to honor this deal, I'm off to find two of the most smashed, useless XSs or above to trade in instead.
Hello, being on top of your account is crucial, especially if you are looking to take advantage of our promotional upgrade offers. Verizon is here to help.
Feel free to check out all our phone deals through our official page: https://www.verizon.com/deals/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
As is customary, I quickly got the Verizon rep asking me to do the whole private message thing. That was not only incredibly clunky, but also a total waste of time. They simply insisted the promo doesn't say what it says, even after I sent them screenshots, and the in-store reps had no problem seeing it.
I've been trying to hang on with these guys, but I can't handle all the game-playing any longer. Nothing alienates your customers quite like sending them the same offer over and over, and then not honoring it. Nice knowing ya, but time to move this account and all of our business lines elsewhere.
HonorYourDeal we understand your concern with seeing incorrect expectations regarding a promotion. We are always here to ensure that we are providing the most accurate details regarding our offers. We appreciate the opportunity to provide the accurate details of the promotional offer with you and we understand that it is different than the amount anticipated. If we can assist with any other matters please let us know.
-Andi
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