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Verizon says I didn’t receive my device

I was told I could surrender my device so that I don’t pay for the device or the service on it and now Verizon is saying they have not received my device, but UPS says it has been delivered to them and so now I am paying for a device, I don’t even own And I don’t know what to do.

Comments

Verizon_Support

Hello, we're sorry to learn you're having issues with our trade-in promotion. We will be sending you a private message to further assist.

~Ivone

Enap30

I’m having the same issue.

Verizon_Support

Hey there, Enap30, we can help take a closer look at your return. So we can better assist, we will be reaching out via Private Message.

-Lauren

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