I was told I could surrender my device so that I don’t pay for the device or the service on it and now Verizon is saying they have not received my device, but UPS says it has been delivered to them and so now I am paying for a device, I don’t even own And I don’t know what to do.
Hello, we're sorry to learn you're having issues with our trade-in promotion. We will be sending you a private message to further assist.
~Ivone
I’m having the same issue.
Hey there, Enap30, we can help take a closer look at your return. So we can better assist, we will be reaching out via Private Message.
-Lauren
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