I recently upgraded one of my phones to an iPhone 15 Pro and expected to get a $1000 credit. I received the return materials from Verizon and sent in my Iphone 12 Pro. Last week I received an email that I the trade-in phone was not sent back in time and my trade-in credit is 0. Any credits I already received would be billed on my next monthly invoice. I contacted customer service and it seems they have the wrong UPS tracking number associated with my trade-in so it's showing that they never received it. A ticket was opened but nothing happened. I tried customer service again but I'm not confident it will be resolved.
Anyone have this issue in the past and got it resolved?
I'm having the same issue. Did you get this resolved?
It took a few times but finally got a customer service rep who knew what she was doing. The rest were useless with fake promises.
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