sent my old phones back for credit
Dawn112
Enthusiast - Level 2

How do you file a complaint that someone at Verizon will actually look at? & not pass it off or say they will call back & never call back?

I bought 6 phones that  should b free with trade in & the Apple Watch.  I sent my old phones back for credit but they keep saying they’ve never received them. Verizon gave me the box. the trade in phones were never credited to my account so I am still being charged monthly for all 6 phone payments & a Watch that should have been free under a promotion July of 2022. Worst service ever. . Please help get this corrected as it is now I’ve a year &  6 months. 

Dawn 

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Re: sent my old phones back for credit
vzw_customer_support
Customer Service Rep

Dawn112, we understand how important it is to receive your anticipated promotions. We are sorry to read you have been having an ongoing and unresolved concern. In order to better to assist, we will want to take a closer look at your account. Be on the lookout for a Private Message from us to gather some additional account details.

-Andi

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Re: sent my old phones back for credit
Dawn112
Enthusiast - Level 2

Is there an address I can write to so I can get my complaint looked at? 

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Re: sent my old phones back for credit
vzw_customer_support
Customer Service Rep

Your feedback is extremely valuable, and we are here for you. We sent a Private Message to further assist. ~Geo

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