trade in issues

india9799
Newbie

I traded in an iPhone 11 and it was to be credited on my account monthly for 12 months. I cancelled my account with you and went with another provider what happens with the balance that is due for the iPhone 11. I would like money refunded

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

Hi india9799. That is a great question. From what you stated, you have traded in an iPhone 11. Was this with a promotional offer when purchasing a new phone? Would like to make sure we understand all the moving parts.

-Deb

0 Likes