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Verizon Mobile and Home Community Terms of Service and User Guidelines

Privacy - Personal Data Access

Your use of the Verizon Mobile and Home Community (Forums, Blogs, and Idea Exchange) (collectively, the “Community”) is governed by these Verizon Mobile and Home Community Terms of Service and User Guidelines, together with the Verizon Privacy Policy, the Verizon Wireless Customer Agreement, the Verizon Customer Agreement if you are a subscriber of Verizon wireless products or services, and all Verizon Residential and Mobile Terms of Service if you are a subscriber of Verizon Fios products or services (if you (collectively, the "Terms"). The Terms describe the permitted and prohibited uses of the Community, among other things. Your access or use of the Community evidences your acceptance of the then-current version of the Terms, and any related rules and guidelines posted on Verizon branded websites.

Verizon reserves the right to modify the Terms at any time, effective upon posting of the modified Terms on the Community or, in the case of the Verizon Privacy Policy, the Verizon Wireless Customer Agreement, or the Verizon Customer Agreement, any Verizon Residential and Mobile Terms of Service, on any other Verizon sponsored website. Verizon also reserves the right to apply, waive, or modify these Terms as they apply to a specific posting and user without affecting the application of these Terms to all other postings and users.

"Posting" means, but is not limited to, any text, links, images, communications, opinions, software, data, and any other content any person provides on the Community, including, but not limited to message boards, chats, blogs, or otherwise. Your use of the Community, or any materials or services accessible through it, after a Posting or notification regarding modifications to the Terms constitutes your acceptance of those modifications. Your violation of any of the Terms may result in the suspension or termination of your access or use of the Community.

Participating in the Community

The Community is intended to provide consumers with the opportunity to exchange useful and helpful information.  All participants must be above the age of eighteen. We may edit or remove any posting we consider, in our sole discretion, to violate the Terms or be inappropriate for the Community for any reason.

Appropriate Conduct

Users of the Community are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on the Community, since such postings may reflect significantly different levels of knowledge and experience by participants. Users of the Community agree that Verizon is not responsible for the accuracy of the content of the Community and will not be liable for any damages incurred as a result of their use of any such content. Participants may post hypertext links to content hosted and maintained by third parties. Verizon has no obligation to monitor these linked sites, and is not responsible for them. Accessing any such linked sites is done entirely at the user's own risk.

Posting to the Community

Users of the Community agree not to upload, post, or otherwise transmit any content (including but not limited to text, links, communications, software, images, sounds, data, or other information) that includes any of the following inappropriate content:

• Any personal information belonging either to the poster or another person, such as full name, address, phone number, email address, chat ID numbers, order numbers, account information, credit card numbers, router serial numbers and trouble ticket repair numbers, or any other identifying information. Also no phone/fax numbers, emails, for any business or their employees;
• Spam (such as advertisements for other web sites and services), other commercial solicitation, chain letters, or pyramid schemes;
• Soliciting others to engage in disruptive activities or organized group actions; 
• “Flooding”, such as excessive posting or padding posts; use of the word bump or similar terms in order to move the post to the top;
• Objectionable behavior and profanity; material that is libelous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, abusive, offensive, threatening, hateful, or otherwise objectionable;
• Discussion of illegal activities or providing links to other websites containing such information;
• Discussions that veer off topic, are unrelated to resolving the issue at hand, or abuse any company or product.
• Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
• Any information or material that is not owned and postable by the poster; specifically, do not post any material that the posting of which violates any party's copyright or other intellectual property rights;
• Posting, publishing, uploading, reproducing, transmitting or distributing in any way any content belonging to Verizon or its employees, subcontractors, or vendors (including personal contact information), or derivative works with respect thereto;
• Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
• Posting a link directing users to any information or content that, if posted on the Community, would constitute a violation of the Terms or of any State or Federal law;
• "Bombing" the Community or individual threads with repetitive or meaningless posts; posts unrelated to the purpose of the Community, excessive cross-posting; and "bumping" or making posts with no new useful content in order to move them to the top of the subject area.
• Attacks, including "Flaming" another user or entity, or replying  in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including any identifying information.
• Posts that describe how to violate any Terms, Verizon policies, or Verizon terms or conditions are considered unacceptable and will have the offensive language deleted.
• Posts that discuss hacking and/or rooting a wireless device from any carrier will be removed.
• Posts that discuss how to circumvent Verizon’s security.
• “Likes abuse”, including soliciting others for Likes, or giving an excessive number of Likes to a specific user or post.
• Posts that discuss any litigation or potential litigation (past, present, future or otherwise), or which offer legal advice or guidance are prohibited. 
• Users may not repost any private communications they have had with Verizon representatives on the boards.

Please Note: Verizon reserves the right to remove or move any posts or any profile content it deems inappropriate. Any posts which violate any of these policies are subject to immediate removal and any Users who do so may be subject to immediate probation or dismissal from the Community. 

Idea Exchange License

You grant to Verizon, its subsidiaries, affiliates, and designees a worldwide, perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully-paid up and royalty free license to use (i) any ideas, expression of ideas or other materials you submit to the Community (collectively, "Materials"), and (ii) any and all intellectual property rights you have that cover or are in any way related to the Materials, whether in patent, copyright, trademark, trade secret, or any other proprietary right, in each case without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party (the “License”).

The License shall include, without limitation, the right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, and sublicense the Materials, and own all rights therein in the name of Verizon or its designees, throughout the universe in perpetuity in any and all media now or hereafter known.  The License shall also include the right to, directly or indirectly (including through multiple layers of persons/entities), make, have made, use (including by Verizon customers), sell, offer for sale, import, distribute, and otherwise dispose of any product or service that includes any ideas, inventions, embodiments, or other concepts that are part of the Materials, and use any and all intellectual property rights you have related to such Materials.  The License shall also permit Verizon and its designees to use the Materials (including portions thereof), rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Verizon and its designees or any third party, with the Materials you submit. Any such works shall be owned by Verizon and shall not be subject to your approval or payment by Verizon of any compensation to you.

You agree that the Materials you submit: (i) are original to you and accurate, (ii) do not violate and will not violate the rights of any third party or any local, state, national or foreign law, including any right of publicity, right of privacy or any other proprietary right, (iii) are owned by you and are not subject to any claim of ownership by your current employer, a former employer, or any third party, (iv) do not contain the confidential information of any third party, and to the extent they contain your confidential information, immediately become non-confidential the moment you submit the Materials to the Community; and (v) are submitted by you on your personal behalf, and not on behalf of your employer or any third party.  You also agree that you have filed to protect and/or preserve any protectable ideas contained in the Materials, to the extent you wish to protect and preserve them (e.g., through copyright registration, patent application filing, etc.) prior to your submission of such Material to the Community.

You acknowledge and agree that the relationship between you and Verizon is not a confidential, fiduciary, or other special relationship. We shall have the right, but not the obligation, to use your name, likeness, biography and other information about you in connection with any use of the Materials you submit.

By making a submission, you acknowledge and agree that Verizon, its subsidiaries, affiliates, and designees (i) are continually and independently of the Materials working on ways to improve upon and expand Verizon’s product and services offerings, and may create on their own new products or services that are similar to the Materials, (ii) obtain many submissions from others that may be similar or identical to the Materials you submit through the Community or other channels and means. You hereby waive any and all claims you may have had, may currently have, and/or may have in the future related to Verizon’s review, acceptance, and/or use of the Materials, (iii) are under no obligation to review, use, or in any way process your Materials, regardless of the status indicated on the Community.

Content Permission & General Release Form

As a Community Leader in the Verizon Community, you grant Verizon Licensing Company, its affiliates, successors, assigns, and licensees the following rights:

You grant Verizon Licensing Company the right to use your photo(s), video(s) and other forms of content submitted to the Community Admin which may include your name, image and likeness, voice, testimonials and other statements you have made to Verizon Licensing Company (“Content”).  You also grant Verizon Licensing Company the right to reproduce, distribute, display, perform and create derivative works of the Content, the right to edit and use the Content in connection with the Verizon Community, for any purpose, at any time and in any way whatsoever, and in any manner and medium, including but not limited to, advertising, publicity or promotional material, in print, video, television, radio, or any other media, electronic or otherwise, including websites and the Internet. You waive any right to inspect or approve the Content or how the Content is used and further waive any claim that you may have with respect to its use. You acknowledge that you will not receive any compensation other than any publicity that you may receive relating to the use of the Content.  You forever release and discharge, and agree to hold harmless Verizon Licensing Company and its directors, officers, agents, employees, shareholders and representatives from any and all liability for any violation of any personal rights (including right of privacy and right of publicity), intellectual property rights or any other rights which you may have arising out of or in connection with Verizon Licensing Company’s or Verizon’s use of the Content. You represent and warrant that the testimonials and other statements are true and correct, the Content is an original work of your own creation, and that you are of full age and have every right to contract in your own name in the above regard. You acknowledge and agree that this will be binding upon you, your heirs, legal representatives and assigns. 

Registration Requirements

While registration is not required to read postings on the Community, users must register an account with Verizon in order to post to the Community. Verizon may refuse to grant you, and you may not use, a username that is already being used by someone else, belongs to or impersonates another person or Verizon employee, subcontractor, or vendor, violates the intellectual property or other rights of any person or business (including but not limited to trademark rights), is offensive, denigrates or otherwise disparages another person or business, or that Verizon rejects for any other reason in its sole discretion. Participants agree that all information provided in a profile is accurate, up to date, and complete, and that it will be kept updated. Verizon may terminate your account if any of the information provided is found to be inaccurate, out of date, or incomplete.

Our moderation team reserves the right to reject any new user accounts if they do not meet criteria for entry into the community as outlined in the Terms. This policy is to prevent spam attacks and ensure the integrity of the Community.

We work hard to make sure the Community is a safe space for all users. To prevent SPAM attacks we ask that all users keep an eye out for items that don’t look appropriate or in accordance with the Terms. Please use the “Report Inappropriate Content” option under the option menu to the right of the post title. This will automatically send the post into moderation and our Community team will determine the appropriate course of action. 

For more information on registering an account with Verizon in order to post to the Community, please see the Getting Started Guide. 

Privacy Concerns

Verizon strongly discourages users from posting personally identifiable information in the Community. Any information posted on the Community is posted at the user's own risk. Verizon respects and protects the privacy of our customers and those who use our Web sites, and the Verizon Privacy Policy provides details of our approach to privacy and how we collect, use and protect personal information. But information posted on the Community is not protected and can be easily obtained and used by others.

Moderators

Verizon reserves the right to manage the postings on the Community to provide an orderly presentation of this information. To effectively manage the Community, Verizon may designate employees and/or others to act as moderators and administrators for the Community ("Moderators"). These Moderators are the only representatives of Verizon authorized to manage the Community. Any Verizon employees, subcontractors, or vendors who are not designated as Moderators or Employees are not authorized to represent themselves on the Community as Verizon employees, subcontractors, or vendors. Authorized Verizon Employees are distinguished by the Rank of "Employee" and/or an official Verizon logo as an Avatar.  Verizon is not responsible for content provided by any Verizon employee, subcontractor, or vendor who is not designated as a Moderator or an Employee.

Community Monitoring

We work hard to make sure the Community is a safe space for all users. Users are asked to help Verizon keep the Community a valuable and enjoyable information resource for all participants by notifying us of any offending messages or other violations of these Terms. To prevent SPAM attacks we ask that all users keep an eye out for items that don’t look appropriate or in accordance with the Terms. Please use the “Report Inappropriate Content” option under the option menu to the right of the post title. This will automatically send the post into moderation and our Community team will determine the appropriate course of action. Repeat offenders will be contacted by email and eventually banned from the Community. If violations are egregious in nature, we will contact the appropriate authorities.

Modification and discontinuance of the Community

Verizon reserves the right at any time to delete, modify, suspend, or discontinue, temporarily or permanently, the Community (or any part of the Community, including any postings) with or without notice. Users agree that Verizon will not be liable to users or third parties for any modification, suspension, or discontinuance of the Community.

Termination

A user's privilege to utilize or access the Community may be terminated by Verizon immediately and without notice if the user fails to comply with any term or condition of the Terms. Upon such termination, the user must immediately cease accessing or utilizing the Community and agree not to re-register or otherwise make use of the Community. Furthermore, the user acknowledges that Verizon reserves the right to take action -- technical, legal, or otherwise -- to block, nullify, or deny the user's ability to access the Community. The user understands that Verizon may exercise this right in its sole discretion.

Disclaimer of Warranties and Limitation of Liability

MOST OF THE CONTENT POSTED TO THE COMMUNITY IS PROVIDED BY THIRD PARTIES NOT AFFILIATED WITH VERIZON. THIRD-PARTY CONTENT IS THE SOLE RESPONSIBILITY OF THE PERSON ORIGINATING THAT CONTENT. THE USER AGREES THAT VERIZON DOES NOT CONTROL, AND IS NOT RESPONSIBLE IN ANY WAY FOR, THIS THIRD-PARTY CONTENT. ADDITIONALLY, THE USER AGREES THAT VERIZON IS NOT LIABLE FOR, AND THE USER SHALL INDEMNIFY AND HOLD VERIZON, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES HARMLESS FROM ANY CLAIM, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY RELATING TO OR ARISING OUT OF CONTENT SUBMITTED, POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH THE COMMUNITY, USE OF THE COMMUNITY, VIOLATION OF THE TERMS OR VIOLATION OF ANY RIGHTS OF ANOTHER. THE CONTENT ON THE COMMUNITY IS "AS IS" AND CARRIES NO WARRANTIES. VERIZON DOES NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, USEFULNESS, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR QUALITY OF ANY CONTENT ON THE COMMUNITY, REGARDLESS OF WHO ORIGINATES THAT CONTENT. VERIZON DOES NOT WARRANT THAT THE COMMUNITY  IS SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, OR OTHER LIMITATIONS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU BEAR ALL RISKS ASSOCIATED WITH USING OR RELYING ON THAT CONTENT. VERIZON IS NOT LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY CONTENT POSTED ON OR LINKED FROM THE COMMUNITY, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIZON AND ITS REPRESENTATIVES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATION FAILURES, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, LOSS OF PROFITS OR INVESTMENT, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF VERIZON OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN VERIZON AND THE USER.

Miscellaneous

The Terms are a complete statement of the agreement between you and Verizon, and set forth the entire liability of Verizon and your exclusive remedy with respect to your access and use of the Community. In the event of a conflict between these the Verizon Mobile and Home Community Terms of Service and User Guidelines and the Verizon Privacy Policy, the Verizon Wireless Customer Agreement, the Verizon Customer Agreement, or any Verizon Residential and Mobile Terms of Service applicable to Verizon, these Terms of Service and User Guidelines prevail. The agents and employees of Verizon (including Moderators) are not authorized to make modifications to the Terms, or to make any additional representations, commitments, or warranties binding on Verizon. Any waiver of the Terms by Verizon must be in a writing signed by an authorized officer of Verizon and expressly referencing the applicable provisions of the Terms. Your privilege to use or access the Community may be terminated by Verizon immediately and without notice if you fail to comply with any of the Terms. Upon such a termination, you must immediately cease accessing or using the Community. If any provision of the Terms is invalid or unenforceable under applicable law, then it is to be, to that extent, deemed omitted, and the remaining provisions will continue in full force. The Terms do not limit any rights that Verizon may have under trade secret, trademark, copyright, patent, or other laws.

Community Personal Access Data

Members of the Verizon Communities can retrieve, view, change, reset and download their community content and personal information. Members can also delete their personal information by closing the account.

Your Ability to Access: You have the ability to request access to your community content and personal information. Community Members can do this by logging into your Community Account and navigating to My Settings > Personal > Personal Information and clicking “My Community Content” and “My Personal Information” under “Downloads.”

Your Ability to Delete: You also have the ability to delete your personal information by logging into your Community Account and navigating to My Settings > Personal > Close Account. You can also send a private message to the moderation or admin team for assistance as needed.

Your Ability to Correct: You also have the ability to view and edit your personal information by logging into your Community Account and navigating to My Settings > Personal > Personal Information / Download. There you can make changes to any personal information and click save to complete the correction. You can also edit any community content you had previously entered. Within My Profile, you will see Edit my profile right beneath About Me. From there you can select Edit my profile to make any changes or corrections.

Your Ability to Appeal: Colorado, Connecticut, and Virginia residents have the right to appeal our process for responding to your privacy request, or a specific response to a privacy request you have exercised. Virginia residents may submit appeals starting on January 1, 2023. Colorado and Connecticut residents may submit appeals starting on July 1, 2023. For your appeal, please submit a privacy inquiry form.

Authorized Agents: You can authorize an agent to exercise your privacy choices on your behalf. To designate an individual or business as your agent, please send their name, physical address, and email address to verizon.community.team@verizon.com. We may require additional proof that you granted the authority.

Here are some instructions on how to retrieve, view, change, reset, download personal data and close (delete) account:

My Settings > Personal > Username

Members can view, change or reset their username by making the change and clicking on Change Username.

My Settings > Personal > Email >

Members can view, change or reset their email by making the change and clicking on Save / Reset.

My Settings > Personal > Password

Members can change or reset their password by adding their current password, new password and verify password and clicking on Change My Password or Reset.

My Settings > Personal > Personal Information / Download

Members can view and edit their personal information (ex: first name, last name, signature, title, location, personal web page, biography, private notes, IP address and device ID) by making changes and clicking on Save.

Members can download their community content / personal information by scrolling to the bottom of the page, where there is an option to download their community content / personal data.

My Settings > Personal > IM Screen Names

Members can view, edit and reset their IM screen names (ex: ICQ number, AIM screen name, MSN Messenger screen name, Yahoo ID, Skype name notes, IP address and device ID) by making changes and clicking on Save / Reset.

My Settings > Personal > Auto-Signin Options

Members can turn off Auto Signin for all computers or for this computer only by clicking on the respective option.

My Settings > Personal > Close Account

Members can close their community account. Personal information deletion, when exercised, will permanently anonymize the personal information of the member and attribute the content to an “Anonymous User”. The “Anonymous User” will have a standard “Anonymous” username and a default avatar to distinguish it from other users.

Members can also ask the moderation team / community admin team to close their account via private message.

Member will private message the moderator / admin.

• Moderator / Admin will see the message when they log in and close the account accordingly.
• The Personal Information and Community Content of the Member will change to “Anonymous” and the Member will no longer have the ability to log in.

After you close your account, you can't re-open it. If you later decide to re-join the community, you must re-register and start from scratch. Closing your account will immediately log you out.