Hello my name is Jowaine on December 17 - 20 I signed up for Verizon unlimited plan which gives you an upgrade to an iPhone 16 pro. I sign up for the deal and in two days I receive the phone I have to receiving the phone. I realise that the phone battery was dying very quickly so I reached out to customer service to let them know the situation. One customer service representative was helping me with the situation of troubleshoot in the phone. up on troubleshooting the phone it came to a conclusion that we needed to replace the phone. I lost connection with the representative. Another representative came on and told me that I have to turn the phone in by shipping it back to the warehouse and I was I was wondering why do I need to ship it when I could just go to the store and try to replace it because I didn’t have the time. So i used the return label they sent me and shipped it of yesterday (December 19, 2024). After shipping the phone off I contacted representative to let them know the situation. The situation was that I needed to return the phone in order to get replacement for the defect of the device I had, but I didn’t realise that I needed to remove the current plan that I am on and then re-sign up for a new plan which to me didn’t make sense. all in all after the situation. The representative told me that I could’ve just went to the store and return the phone to get a new one instead of shipping it which interns made me wonder why did the first representative told me that I needed to ship it and that it was the only way to return the device. I was very confused lost all interest in signing up with Verizon. I just want to cancel everything and just move on and and be done. In a dealing with this process I spoke to about four representative which gave me different advices on how to handle the issue of returning the defective device are replacing the defective device the advices they gave me were all confusing and made me frustrated. It left me not wanting to join Verizon
