Cannot get the Verizon Cloud to work

akling89, we are here for you to help in any way possible. So we can help, please send us a Private Note.

JoseL_VZW

What does this mean:

I can't add contacts to the windows messaging app because I can't get to the cloud. I think I have 600mb free with my plan. I'm not going to pay for cloud.

DavidCole, I have so many contacts and I know how important it is to keep them updated and saved. I am here to help and we will see why you are getting this error. What is exactly being done when you receive this error? Are your contacts on your phone syncing correctly?

https://cloud.verizonwireless.com/vzCloud/home/cloudOverview.action#

I am trying to log into the Cloud from my PC. In the past it was worked, now it doesn't. I can't add/edit contacts with Cloud access. Here is the URL:

The error message pops up quickly and there is not place else to go.

I do not get syncing between the Cloud and my phone. Or at least I can't tell if it is happening.

SerenaRay

They took it away. A verizon app told me they no longer manage contacts online. If you accidentally delete someone or want to add someone to it you are out of luck. They no longer allow you to do anything with contacts online anymore.

@SerenaRay
Perhaps the reps were confused. I just logged into my cloud website account and was able to access my contacts. On the cloud mobile app, you canot edit the contact. Maybe that's what they were referring to.

SerenaRay

Im guessing you are on a postpaid plan. For prepaid it is completely gone. Verizon has slowly been taking away all features like contact management and being able to use web browser to message in case one forgets their phone. My guess is they kept it for postpaid people if yours still works. Which it shouldn't matter if you are prepaid or postpaid being able to manage contacts should be something everyone can do. After a decade with Verizon they are getting worse and worse to people that don't want to do postpaid.

akling89

Hi Jose,

How do I send a private message?

akling89

Hi Jose,

how do I send a private message on here?

jav6

@akling89
wrote:
Hi Jose,

how do I send a private message on here?

You should be able to click on the users' name (a dropdown with a link to View their profile) and there should be a 'Message' button on their profile page. If it doesn't appear, you might not have the 'Private Messenger' option turned ON in your own profile. Unsolicited Private Messages are against Forum Policy, so be careful.

Good morning, akling89. I sent you a Private Message. Please let me know if you can reply there.

VanessaS_VZW

@DavidCole
@ElleH
@saranitanach

I've been talking to the developers about this. They believe the White Label error problem has been fixed. Please try again and let us know.

They are sorry it took so long to track this bug down and we appreciate your patience.

saranitanach

It still doesn’t work for me. The only difference is that first there is an agreement to the Cloud terms that you have to agree to. After that I still get the same error. How about you @DavidCole & @ElleH?

Yes, the terms of service were updated recently so you should see the TOS acceptance again.

Please clear your cache and cookies and try again or use your browser's incognito/inprivate mode.

We understand the importance of ensuring your information is properly backed up and we'll be happy to help. What is the make and model of the device you are using? Is this the first time you set up Verizon Cloud on your device? - ChristianP_VZW

@saranitanach
In addition to clearing cache/cookies or using incognito/in private mode of the browser, they are asking you to try going to https://cloud.verizonwireless.com/ instead of any bookmarked links

I cleared cache and cookies on Chrome and I still get the error.