Cannot get the Verizon Cloud to work
akling89
Newbie

I just upgraded my phone to an iPhone from a Samsung. While in the process of setting up my iPhone, I realized I can back up my Samsung phone to the Verizon Cloud app and then download all the data from the cloud onto my new iPhone.

When I open the Verizon Cloud app on the Samsung Galaxy s10+ phone, I see this error message that says, "As you requested, access to your Verizon Cloud media storage was removed. Please contact Customer Service... etc, etc".

So, I contact Customer Service, they add cloud storage to my account, after I told them it wasn't necessary because I have 600 GB for free with my plan. I force close the Verizon Cloud app on my Samsung, still get an error message. I disable the app, still get an error message.

Literally nothing has worked and it's making me furious.

The "Move to iOS" app is complete trash and failed at least 9 times which led me to the Verizon Cloud app. Now I'm dealing with this? I'm sooo irritated right now.

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richs007
Verizon Employee

The white label issue is only affecting those users who backup just contacts when they try to access the cloud website.  Mobile phone backup/restore works fine for contacts.  

If you have not already done so, send an email to the cloud developers and include your mobile number so they can track your request and let you know when it is fixed.    Because it is only impacting a subset of all of the cloud users, they are having a bit of a challenge finding exactly where it is breaking for those users.

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DavidCole
Enthusiast - Level 3

@saranitanach I got the same results are you did.

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vzw_customer_support
Customer Service Rep

DavidCole

 

That is never the experience we want for you and will gladly review your account to take a closer look. We will be sending you a private message, please reply there.

 

EdwardL_VZW

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DavidCole
Enthusiast - Level 3

I cleared cache and cookies on Chrome and I still get the error.

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vzw_customer_support
Customer Service Rep

Thank you for trying that, DavidCole. We'll want to help look into the trouble more, so please send us a Private Message. 

ZakC_VZW

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richs007
Verizon Employee

The White Label error has  been fixed.  You should not be seeing this error any more.  If you do, please delete your browser's cache and cookies and retry.

The developers apologize for the protracted time in getting to the bottom of this.  It was particularly problematic since it didn't impact the entire user base.