Cloud Access on Web

chrischoi

Just want to update a contact.

Trying to access: https://cloud.verizonwireless.com/vzCloud/home/cloudOverview.action

I just keep getting this message:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Mon Nov 23 16:05:15 EST 2020

There was an unexpected error (type=Not Found, status=404).

No result defined for action com.vzw.cloud.web.rd.action.CloudRouter and result interceptor_failure

Accepted answers

richs007

@chrischoi
@dlbrown917
@saranita

I've been talking to the developers the past couple days about this. A fix was put into production last night to address the "White Label" error that youve reported. Please try again and let us know.

They are sorry it took so long to track this down and get it fixed.

All comments

Verizon_Support

It should be an easy thing to update your cloud content. Do you get an error when you try to access your cloud content through the Verizon Cloud app?

-NoahS_VZW

chrischoi

I use the web page for convenience. When I have a lot of contacts to update at once, it's easier on a monitor than a tiny screen going back and forth in a garbage and sluggish app. Would be nice for it to work the way it was intended and not try to have me use a work around. I do pay for a service. It's definitely a service issue and not a device or user error issue. Should probably submit a ticket with the reported error message instead of giving me a run around.

Doggo

Why are you using Verizon's cloud? Contacts are faster to sync with Google assuming you have a gmail account.

VelcroWarrior

I've been getting "Something went wrong. Your cloud is not available" on the web interface today, though the desktop client is still backing up...

chrischoi

I do use Google. But when I can't have access to my phone I'll use Verizon Messages online. I'll have to manually enter the numbers to message people. So then it syncs to one of Verizon's services. I use Messages by Google on the phone. But then under Messages+ by Verizon it'll retain old texts and even sync contacts to yet another place. So I can't even delete those contacts. So the "cloud" is syncing multiple contact services by Verizon. It causes clashes and confuses their garbage system. So if 2 people have the same name, the text doesn't come through on vtext or whatever you want to call it. But then if it's open in Verizon's phone app, it'll clash again with their web app. So I want to get on the cloud app or whatever and wipe everything out completely to start over. Also don't want to install anymore of Verizon's trash apps/programs because they never work right.

Verizon_Support

Oh no, we are terribly sorry to know that you are having issues accessing your Verizon Cloud information. We are sending you a private note to further assist you.

Verizon_Support

Hello chrischoi,

It appears you are having some trouble with a few different things. We are here to help, but we want to handle one thing at a time. Are you getting that error you mentioned in your first post when you try to access your contacts from your Verizon Cloud account?

-ChristopherM_VZW

saranita

Did you get a resolution from Verizon? I am having the same problem.

dlbrown917

Me too - would love some help.

Verizon_Support

@saranita ,

We would always want to know if you're having any trouble with your services, so thank you for reaching out. There has been a lot of great questions asked in this thread already to the OP, but we'll need to know a little more about your own issue to best assist. Are you able to access your Cloud content using the Verizon Cloud app? We ask this because it would confirm that you do have access to that content in some format, because if that has issues too then it would be related to your Cloud account - that's just part of what we need to confirm. Do you recall when you had last accessed your Cloud content via PC?

RussellM_VZW

Verizon_Support

Getting the help you need and deserve is important, and we are here to provide it. Please meet us in a Private Note for assistance. Albert_VZW

chrischoi

This is ridiculous. I already wiped the contacts from the Cloud and no one responds to the private messages. Verizon is a joke. Your service and customer service is trash.