Cloud Access on Web

[chrischoi]

Just want to update a contact.

Trying to access: https://cloud.verizonwireless.com/vzCloud/home/cloudOverview.action

I just keep getting this message: 

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Mon Nov 23 16:05:15 EST 2020

There was an unexpected error (type=Not Found, status=404).

No result defined for action com.vzw.cloud.web.rd.action.CloudRouter and result interceptor_failure

[vzw_customer_support]

It should be an easy thing to update your cloud content. Do you get an error when you try to access your cloud content through the Verizon Cloud app?

-NoahS_VZW

[chrischoi]

I use the web page for convenience. When I have a lot of contacts to update at once, it's easier on a monitor than a tiny screen going back and forth in a garbage and sluggish app. Would be nice for it to work the way it was intended and not try to have me use a work around. I do pay for a service. It's definitely a service issue and not a device or user error issue. Should probably submit a ticket with the reported error message instead of giving me a run around. 

[Tigerstep]

Why are you using Verizon's cloud? Contacts are faster to sync with Google assuming you have a gmail account.

[chrischoi]

I do use Google. But when I can't have access to my phone I'll use Verizon Messages online. I'll have to manually enter the numbers to message people. So then it syncs to one of Verizon's services. I use Messages by Google on the phone. But then under Messages+ by Verizon it'll retain old texts and even sync contacts to yet another place. So I can't even delete those contacts. So the "cloud" is syncing multiple contact services by Verizon. It causes clashes and confuses their garbage system. So if 2 people have the same name, the text doesn't come through on vtext or whatever you want to call it. But then if it's open in Verizon's phone app, it'll clash again with their web app. So I want to get on the cloud app or whatever and wipe everything out completely to start over. Also don't want to install anymore of Verizon's trash apps/programs because they never work right. 

[NJMagicman]

Verizon Message+ uses the Verizon Cloud backed up contacts as its address book.  Google messages obviously uses google contacts.  When you used different contact backup services, strange behaviors are going to happen.  Make sure both services have all your contacts backed up and you shouldn't have the issues you describe.

Both Verizon messages and google messages are using the same underlying text messaging system on the phone.  If you are seeing the message on your phone, you should see it in the Verizon messages system as well.  The actual message delivery has no bearing on contact names in the cloud or Verizon messages.  You might want to address your message challenge to the Verizon Messages forum because it sounds like your complaint is more against Verizon messages not correctly displaying your messages than a contact backup issue.

[vzw_customer_support]

Hello chrischoi,

It appears you are having some trouble with a few different things. We are here to help, but we want to handle one thing at a time. Are you getting that error you mentioned in your first post when you try to access your contacts from your Verizon Cloud account?

-ChristopherM_VZW

[saranita]

Did you get a resolution from Verizon? I am having the same problem.

[dlbrown917]

Me too - would love some help.

[vzw_customer_support]

Getting the help you need and deserve is important, and we are here to provide it. Please meet us in a Private Note for assistance. Albert_VZW

[chrischoi]

This is ridiculous. I already wiped the contacts from the Cloud and no one responds to the private messages. Verizon is a joke. Your service and customer service is trash. 

[vzw_customer_support]

chrischoi, did you wipe all the contacts from the cloud? Please clarify. 

[NJMagicman]

@chrischoi This forum is primarily customers helping other customers.  It shouldn't be your primary, I really need help now method because we are just like you and it seems the vzw support folks dropping in do so occasionally, probably during their down time when they aren't helping other customers on the phones and chat.  Plus, because they provide 7 day support the person you are PMing may actually be off on a different day of the week.  It's frustrating for sure.

The whitelabel problem you are referring to is a network routing issue and it can't find the page you're looking for.  The usual solutions are to clear cache in your browser or use your browser's incognito or private modes.  But there is another thread on this topic and that doesn't seem to always work for everyone.  

Try clearing your cache and cookies.  Or use your browser's incognito/in private mode. 

If that doesn't work, provide some more detail on when you get that error.  Is it before or after you enter your userid/password?  What link are you clicking on that causes the error? What are the steps you are going through and what happens when.  The more detail you provide, the more they or us can figure out a way around the problem for you.

Also, you could always update a contact on the phone and then kick off a backup from the phone.

[chrischoi]

Just so happened to be a service issue like I said. I could clear cache, memory, factory reset the phone, change phones, restart my computer, unplug it/plug it back in. It's not gonna fix anything because it's incompetent coding on Verizon's part. The whole breaking something that works and then not realizing it effects other services. It's all sluggish and something that was never fixed. Wouldn't take much to make this a lot more seamless and fluid. 

[richs007 · Accepted solution]

@chrischoi @dlbrown917 @saranita 

I've been talking to the developers the past couple days about this.  A fix was put into production last night to address the "White Label" error that youve reported.  Please try again and let us know.

They are sorry it took so long to track this down and get it fixed.  

[MNHighlandKid]

I literally had the same error for the exact same reason about 30 seconds ago and did all the things the OP did.

@richs007 @chrischoi @dlbrown917 @saranita 

[vzw_customer_support]

MNHighlandKid, we want to make sure the Verizon Cloud app is working correctly. Let's review the details. When was the last time you were able to backup your device successfully? Can you please confirm your device and the Verizon Cloud app is up to date? 

[H-Horton]

I am having the same issue right now

[H-Horton]

I am still having the same problem

No solution?

[rap400]

I am still having the same problem

[Aneinu2020]

i am having same difficulty. I cant get on the cloud. verizon told me its a windows update thing, but my techie disagreed.

i have those issues with multiple contacts, and missing contacts when i search for them, although they are there.

Thank you