How do I access Verizon Cloud when it is included with my home internet?
jsp3d
Enthusiast - Level 2

I signed up for the Verizon 5G Home Internet which came with a Verizon Cloud Unlimited plan. However, I can't access the plan at all (even though it says it's active on my internet line). When I go on the mobile app, it automatically logs in with my phone number and says I need to sign up for a plan and pay for it. Additionally, there is no way to sign out, even if I delete the app and reinstall it!

 

How can I add my phone to the Verizon Cloud Unlimited plan? It says I'm able to add up to 5 devices but there is no way to do it online.

36 Replies
vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us today. We would be happy to help in any way we can as want you to have access to all the perks that come with your plan. When did you sign up for the service? Can you please check your emails for instructions on how you set up and manager the cloud? ~Roger

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jsp3d
Enthusiast - Level 2

I signed up on 9/24. I did follow the instructions in the email which were to download the app and sign in with my Verizon account. However, I did that and now it just keeps prompting me to pick a plan and pay for it. 

I’ve tried logging in on the computer too but when I go to the web page it just gives me an error message.

vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us. Please send us a private message for further assistance. *Mabell

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eisoamd
Enthusiast - Level 1

Can you please provide instructions for the same issue?

@vzw_customer_support 

jsp3d
Enthusiast - Level 2

I was never actually helped with this issue.

 

Apparently, you need to make a separate account for your 5G Home line. However, it for some reason says I already have an account registered with that number. When I try to reset the password, it says it'll send a text... to the 5G Home line... which can't actually receive texts... How dumb is that? I'm at a loss now and still haven't been able to get it set up.

vzw_customer_support
Customer Service Rep

Hi! Here are some instructions on how to access Verizon Cloud.

 

https://www.verizon.com/support/how-to-use-verizon-cloud/

 

*Harley

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SSL2
Enthusiast - Level 1

yeah cuz {word filter avoidance} the rest of us that have the same problem.  You are not helpful

kgerlach084
Enthusiast - Level 2

Same!! I am so over it right now. It has me regretting the switch to Verizon 😂

Lratcliff025
Enthusiast - Level 2

I am having the same issue.  Did you ever find a solution? 

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jsp3d
Enthusiast - Level 2

@Lratcliff025 Nope! I contacted support several times and no one even tried to understand the issue let alone listen to what I had already tried. I ended up canceling the internet anyways.

Duffer81
Enthusiast - Level 1

I've been having the same issue, no one seems to fully understand the issue we're having. They just keep directing us to standard operating procedures on there end. If someone on the technical team could actually see what we're going through maybe they'd be able to provide a real solution. I've spent hours chatting with associates about this with no resolutions. 

Brandywine77
Enthusiast - Level 1

Any help with this, I'm having the same issue

swayze74
Enthusiast - Level 1

It's asinine!  I've spent over 8 HOURS trying to get this resolved.  Even customer service has no clue.  I finally got a supervisor on the line and he said, "I'm not sure why they were telling you that".  Get your act together Verizon!!! Terrible rollout.

verizonmoss
Enthusiast - Level 2

So did the supervisor resolve the issue?  Thanks

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kgerlach084
Enthusiast - Level 2

And now 1.5 YEARS later and STILL the same issues. You would think Verizon would fix this issue since SO many of us are having the same problem. I mean, come on…Verizon is the most expensive company there is cell phone wise and they make offers for free things yet never follow through. I am still waiting on the free Nintendo Switch and Target gift card along with the cloud service but nothing. I bet if I was to stop paying my bill they would cut it off so why can’t we do the same with them 😂 
Signed,

The one that is so over Verizon lol

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vzw_customer_support
Customer Service Rep

Hi kgerlach084, we're sorry to hear of all your troubles across your service. As we will need to access your account to look into your feature setup and redemptions, we will be sending a Private Message. 

-Melissa

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Afp125jfp
Enthusiast - Level 1

Did you ever find an answer to this? I can’t figure it out either.

Lratcliff025
Enthusiast - Level 2

Tech support was no help at all but after several hours I got it to work. I had to create my cloud account by using a separate email address that wasn't linked to my main Verizon account. Once signed into the cloud I was able to add up to 3 additional devices. 

taldrich
Enthusiast - Level 1

How did you go about adding the three additional users?  I have had the home internet for months and keep calling customer service to get it fixed because I can't send a link to other users.  I have created a separate account for the home internet with a separate e-mail address and still can't get it to work.

chefswife
Enthusiast - Level 2

I was FINALLY get this to work! I downloaded the Verizon Cloud app to my MacBook. Signed in with the user account I created for the 5g device (connected to the unlimited cloud account). I chose to skip the backup to this device after signing in. Then the three dots in the right hand corner give additional options. There, I was able to add members on my Verizon account. Hope this helps.

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