How to send a Private Message

Community Manager
Community Manager
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Private messaging is a great way to talk privately with other community members or Verizon representatives.  If your question is one that would require sensitive account information that is against the Verizon Community Terms of Service, you may be asked to send a private message to a Verizon representative to help you reach a resolution.  You can also use this feature to reach out to a Community admin if you have any questions or feedback!

To send a private message, click on the username of the user you want to message and click “Send message.”  You will also find the same link on a user’s profile page.

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This will start a new private message with the account you selected as the recipient.  From here, all you need to do is compose your message and hit “Send Message.”

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You can also send a private message by navigating to your inbox in the top-right corner of your screen.  This is also where you’ll find any replies or new messages coming your way!

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From here, click on the Compose button to start drafting a new private message.

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Once you’re done, hit “Send Message.” That’s all there is to it!  If you have any questions about our private messaging feature, please leave a comment below.