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Can’t call a certain number, text message, or FaceTime

I can't make a a regular phone call, FaceTime (wi-fi), or text message to a certain person. We can only contact each other at certain times of the day and they're random and then the call drops after awhile. We use FaceTime audio because it's clearer and iPhone message. They're a Sprint user and has the iPhone 10 and I have the iPhone 11. I had this problem for awhile now. Our convos are always random and sometimes it just never works. I reset my network settings and even reset my iPhone even though it's new and switched to Verizon from At&t thinking it was a network problem. I don't know what to do; it's irritating.

Comments

Verizon_Support

It is important that you are able to connect with the people you care about, K22Champion. Since you have changed carriers without resolving the connection problems, there is a definite possibility that the problems in the connection are on the other side. Have you tried using a device with a different phone number and Apple ID to reach them? Do you know if the other person has problems connecting to other people?

PeterP_VZW

K22Champion

I haven't tried to use a different phone outlet because all I use is my cellular. When you mean use a different Apple ID do you mean using my email instead of my phone number. Also I think it's just my number because we live in different states. Every time we call our carriers you both say it's the other carrier.

Verizon_Support

Those are great questions, and we're happy to clarify. What we mean by different Apple ID would be a completely different or new Apple ID than the one you typically use on your iPhone. Please keep in mind that different state mobile numbers would not cause any connectivity issues. Based on the details you've shared, it's been determined that the issue is not network related. To confirm, when you mentioned that you reset the phone, was this a factory data reset in which the phone was set up as new? On your end, is the issue isolated to this contact only? Does the other contact experience similar issues with other contacts on their end?

LauraF_VZW

Cmast045

Hi! I'm having the same issue. My partner and I haven't been able to contact each other for months. I recently switched to Verizon from AT&T, but we still can't reach each other. When I call him it goes straight to voicemail, but he gets no notification of the call or message. When he calls me there is no audio. He can text me, but I only get 1/4 of them and their out of order and delayed. I can't text him. FaceTime, Instagram messaging, Messenger, Snapchat don't work either. The last time we were able to talk to each other at all we were both sending our Find My location to each other. Our phones both say we are sharing our location, but we can't see each other and still can't connect.
This is what we've tried so far -

- restarting/ factory reset

- switching Apple ID's

- new phones (Android, iPhone XS, XR, 11)

- new phone numbers

- new carriers

- Apple Genius Bar

I switched to Verizon from AT&T because the staff was empathetic and understanding, and calls got through to him from the store managers phones. Once I got my own line, number, and new phone we still can't reach each other. To make matters worse, he is very ill and I'm his emergency contact. We need to be able to reach each other.

Help!??

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