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Can't connect to Verizon Integrated Messaging Service
haukehaien
Member

This morning, I got a message from VZ Messages with a PIN. Since then, I have received a number of "We were unable to connect your device to synchronize with Verizon Integrated Messaging Service." errors, and I am unable to send/receive texts. The phone connects to the internet normally.

Does this mean that someone else is now reading my texts? I've never set up Message+ anywhere but on my phone, and I don't know any way to see if the online feature is activated or not.

I've reset the app without success. ANy ideas? Any way to know if I've been compromised?

Thanks,

Scott.

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Re: Can't connect to Verizon Integrated Messaging Service
YARGOODS
Member

Same problem on two Verizon phones after automatic update of Verizon's integrated messinging app.  One phone kept giving me the following error.

"We were unable to connect your device to synchronize with Verizon Integrated Messaging service. You can attempt to reconnect your device to Verizon Integrated Messaging through the Settings menu of the application.  "

The other phone kept crashing the messaging app when I tried opening it.

This worked for me.... Go into apps.  Find messager+ or text messaging app.  Uninstall updates to the app to go back to the factory version of the app.  Once updates are uninstalled, open your messenger app and go through the initial set-up.  Then update the messenger app through the play store. 

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Re: Can't connect to Verizon Integrated Messaging Service
SuzyQ
Sr. Leader
Sr. Leader

If you've got the app on your phone, open it, and tap the three bars on the top left.  Scroll down to Settings (gear icon).  Then scroll nearly to the bottom to Manage Devices ... that will show you the primary device (your phone number), and any other devices that are connected (tablets, laptops, etc).

You can also disconnect any devices that you don't want linked to the phone app.

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Re: Can't connect to Verizon Integrated Messaging Service
ffper5112
Member

Running Message+ 6.4.9    There is no Manage Device option under settings

Re: Can't connect to Verizon Integrated Messaging Service
ffper5112
Member

Manage devices is not an option

Re: Can't connect to Verizon Integrated Messaging Service
SuzyQ
Sr. Leader
Sr. Leader

Hmmm, maybe that's because you do not HAVE any other connected devices?  In order to set up a computer or tablet, you would need the code that was texted to your phone to complete the set up, so perhaps no other devices were set up?  Since you have no other devices to manage (and you said you have not set it up anywhere but on your phone) that may be why you don't see "Manage Devices".

I do have the messaging app on my tablet and laptop, therefore I can see the "Manage Devices" option.  I'm just guessing - perhaps someone else with no other devices connected can confirm that the option is gone in that situation.

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Re: Can't connect to Verizon Integrated Messaging Service
SuzyQ
Sr. Leader
Sr. Leader

Are you still unable to send and receive messages?  Perhaps the update changed something...try clearing the cache from your app drawer.  You can also try removing (uninstalling) the app and then reinstalling it to see if that gets things working again.

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Re: Can't connect to Verizon Integrated Messaging Service
ffper5112
Member

Tgis was all working until today.  Multiple messages with a pin#, multiple

messages  unable to synch.  Not just my phone, daughter's

as well.  I'm thinking a bad update. Had to switch to samsung stock message

to stop all the [Removed] texts

profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Can't connect to Verizon Integrated Messaging Service
bassman1022
Member

Same problem here.  I've had dozens of texts from Verizon about this today.  Manage devices is definitely not listed as an option.  I have not tried to access messages from any other device.  I have made absolutely no changes to any phone apps and uninstall is not an option.  The phone just keeps getting these messages every 3 - 5 minutes and it passed the annoying point after the first five messages.  I'm also getting messages about a pin number.  It's very annoying and I'd love to find a way to make it stop.  And yes, I've also tried rebooting the phone.

Re: Can't connect to Verizon Integrated Messaging Service
taa01776
Member

My daughter was having the same problem, but it seems to have been resolved by an update that Verizon pushed tonight (got to her phone around 11:30 Eastern). Spare a thought for the poor programmer who has to start working on his resume tomorrow...

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Re: Can't connect to Verizon Integrated Messaging Service
fmagee
Member

How can I delete the cache from my app drawer? I do not see that option on the menu.

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