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Delayed Text Messages (Messages+)

I've been experiencing delays in receiving all forms of text messages via the Messages+ application since Sunday, September 11th 2022. In my 15+ years of having Verizon I've never had this issue before. I've worked with at least 4 agents at this point and the resolution is always temporary for the time of the call. Last night I thought it was weird that I hadn't heard from a few family members and once I opened my text messages up after 12:00 a.m. this morning text from as early in the evening as 7:07 p.m. popped up. I also have a Galaxy watch and the messages don't show up on my watch either.

Sunday afternoon messages from Saturday morning came through. I missed important notifications from my family on the status of a medical emergency. THIS IS A PROBLEM. I've done all of the recommendations, clear cache, disable messages and re-enable, turn off Wi-Fi and use Data, etc. At this point I'm exhausted with having agents practice recommendations from a manual and not really identify the problem. I'm using the Galaxy S22 Ultra.

What's even more frustrating is calling for assistance and the automated system is telling me to check my text messages for a message from Verizon and I'm wondering how in the world can I do that when MY TEXT MESSAGES AREN'T pulling though?!

This is so frustrating! Day 4 of intermittent messaging service.

Comments

Galaxy S21FE and the same issue. Mine started after the last Samsung security update. It's infuriating. Sometimes they are 4 minutes delayed, sometimes 2 hours or more. This is completely unacceptable.

ETA: I was using Verizon messages+ and it was updated. I am now trying Google messages because Samsung messages is terrible.

I have had the same issue with no solution or help from verizon

Verizon_Support

ClarkL, we do know the importance of needing to have your text messages delivered on time. Have there been any changes to your device when you noticed this issue (new apps or software update)? Also, have you tested out the default text message application to see if there are any delays when you use that app instead of Message+?

-Kevin

Same issue here, 2 Galaxy S22's, one of them brand new. This is very frustrating. I'm using Google messages, the default android sms app.

Are you on a Samsung phone?

Yes. I'm using the S22 Ultra

Ditto! Just a lot of guessing around. I've even done a factory reset, network reset, clear cache, clear data....etc.

It will work temporarily for maybe an hour then the delays start back. I'm on the phone now with my 8th agent this week. I'm SO FRUSTRATED!

Was wondering if peanut2484 was also Samsung.

I'm at the point now where I think I'm going to switch to a non-samsung because it looks like this problem is only samsung. This is so frustrating. I missed text messages from my boss yesterday, not a good situation.

I am having the same exact issue as OP. I am using Google Messages however as my default messages and since September 11th I have been having this issue.

No one seems to know what is wrong with these Samsung Phones! My coworker has the same issue. Many day delays!!

I was using Google Messages same issue!

Same issues and tried same fixes. The issues appear to have started with the latest security update. It is as if the messages are not being "pushed" and you have to be in the app or notification panel to get them, even though they're still taking anywhere form 3 to 60 or more minutes to come through. This seems to be in all messaging applications, not just message +.

Verizon_Support

Good afternoon, CMD1031! We want to investigate what is happening. If you switch to the standard text messaging app on the device, does the same issue occur?

-Marshall

Verizon_Support

If you are having issues with the Message + app, after there has been steps taken by reps, go into the app, and reach out to the app developer, and let them know there are issues with it, and give specific details as to what is going on, so they can resolve the issue quickly. Go the message + app it self. Go to menu> get help> report bug. *Rhonda

Verizon_Support

Hey, ClarkL. Were you able to get the Google Messages application installed, and tested this out?

*Aly

Verizon_Support

We're sorry to hear that you're having so much trouble, but are you only having this issue with Google Messages?

-Russell

Verizon_Support

Thanks for reaching out, we certainly want to make sure we keep you connected with your text messaging. I have sent you a private message to continue, thanks.

-Rosie

Rosie, I didn't receive your private message.

Verizon_Support

We appreciate you sharing this with us, ClarkL. We certainly want to make sure that text messaging is working correctly for you. When you visit the Settings app, select System Update, and select Check for System update, is there a system update available to download to your device?

-Brett

Same problem for the last several months or so, S22 Ultra.

I have had the same issues since I got my galaxy s22 ultra back after being fixed.

I have 2 step verifications for many accounts but none of them go through, and as you stated my messages come in waves and hours kater.

iOS 16.0.2
iPhone 12 Pro Max
Default messaging app.
--
I've noticed this has started happening for me too when I email my #@vtext.com.

For the last two days, I seem to get all the messages sent to my #@vtext.com address between 4-6am the next day. Hours before I finally get the text messages, I receive an email from my company's mail server (Office365) saying "Delivery is delayed to these recipients or groups".

I also experience the same delays when sending to my #@vtext.com address from my personal gmail account.

The delays from sending to #@vtext.com to finally get a text are taking 12+hrs in some cases, this can't happen, I rely on these messages when I'm on-call for work.

Verizon_Support

regilliwret,

Missing out on texts is never a fun experience, so let's work on this together. Aside from the vtext messages, how are your texts working otherwise? In terms of the delays, what is the experience like for you when there is not a Gmail address involved?

-Ryan

Same for me as well on my S22 Ultra. Software is up to date and last updated on 09/14/22 at 8:04 AM and I have tried multiple messaging apps and they all behave the same way.

Verizon_Support

This has gone on for far too long. A private message is being sent to assist you further.

-Sean

Verizon_Support

Hello, Julbabes. We are very sorry to hear about the issues you are experiencing with receiving delayed text messages. We certainly want to assist with this in every way that we can.We understand that you mentioned that this began after you had your device fixed. So that we are updated, when was it that your device was fixed and what was it fixed for?

-Brett

Same issues with my Samsung 21+. Started a few weeks ago. Thought it was resolved. Started again a few days ago. Have latest software update September 16.
restart fixes the problem for maybe 24 hours.

Verizon_Support

greyghost88, ensuring you're receiving your texts on time is important to us. We're here to help. Did this issue begin for you with the last update or was it happening prior? Are you using an eSIM or physical SIM?

-Genesis

I thought this was fixed but it happened again yesterday. I can't use this service if SMS doesn't work properly.

I received an update late Saturday night/Sunday morning that is suppose to fix the delays. I had 3 delayed messages on yesterday. Hopefully that was the end of them...I'm carefully monitoring my messages today with the hope that the update has finally fixed this issue. My trust and loyalty has been damaged by this experience.

what was the update ? I have been dealing with this issue for a while. It is becoming dangerous for me as I have a disabled child and need to keep in touch with his staff. Is your message app working now?

I had to manually go to settings and Software Update to get it to push but it's Software Update 10 on the Galaxy Ultra. It's suppose to resolve the intermittent messaging. It wasn't working immediately after the update, but I powered my phone off for 5 minutes and after restarting and having family send some messages through it began working fine. I'm monitoring things today before I confirm that it is truly working in real time.

I live alone and missed VERY important messages regarding the health of family members so this is truly my last hope for both this phone and service provider. Imagine receiving a message 12+ hours after your loved ones sent a group text out that your family member is being rushed to ER.

I hope it begins working for you as well. I truly understand

I'd like to say it's nice to know I'm not alone, but it's not! Just got off the phone with Verizon.... again... to complain about this. Don't even get me started on how lousy my cell signal is when I'm at home. But my text messages have been delayed for weeks now. I have the latest update completed on 9/16/22. I use my phone for work as well as personal use so to say this has been beyond frustrating is an understatement. Sometimes the messages are delayed by 20 minutes, sometimes hours, sometimes overnight! I'm getting really tired of having to restart my phone all the time. The agent I spoke to today suggested taking out the sim card and putting it back in. Seeing as there are at least dozens of other with the same problem, I doubt that is going to do anything. Verizon... Samsung... whoever is the problem needs to fix it! Paid a lot of the phone, pay a lot for my cell bill and am NOT getting reliability at all.

Verizon_Support

Thank you for patiently waiting for the update, ClarkL, and for sharing your observations. We recommend powering down for about five minutes, and then powering back on, to be sure the update applies correctly. It is our sincere hope that the correction will help restore your trust and loyalty.

-George

Verizon_Support

Thanks for reaching out today. We'd certainly like to help you by providing updated info. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:

https://community.http://spr.ly/6600MepKj

-Robert C.

Verizon_Support

I depend on my device daily, so having delayed text messages is very alarming. I will be more than happy to assist. I was able to locate a none issue for Samsung device with text issues. Samsung is aware and is preparing a software update that should be available within the next 48 hours. I would recommend continuing to check your software section to update when it becomes available. I sincerely apologize for any inconvenience this has caused.

-Rodney

I have had the same issue. I have a Samsung Galaxy S10+. I thought it was bc my phone was old and just purchased a new one. Sad to learn that it will most likely continue on the new phone and I have now spent unnecessary money. Messages are delayed by hours. It happens consistently. Software update says it is up to date...last update Sept 8.

Verizon_Support

Thank you for reaching out to us, my name is Adriana, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, please feel free to send us a PM if you have any questions or concerns you need assistance with.

>Adriana

Having same problem. S20 ultra. All up to date. Happening on verizon, samsung, and google app. Doesn't matter if on 4G or wireless. Happening since October. Very frustrating.

Verizon_Support

jenoak, texting is my main means of communication and any type of issue especially delays would cause me so much extra stress. I am here to help and we will get to the bottom of this. What types of messages are getting delayed (regular texting, group messages, MMS)? When did the issue start? Does the delay happen with every message sent or is it random?

-Santo

I had this same issue since last year and Verizon's customer service was no help. I have not been able to send a text to my best friend since last year and felt hopeless. The other day I realized when Verizon did an update last year they automatically put Google Message on our phones so we have been texting via Google Message. I uninstalled that Google Message app and the issue has been fixed now. Hold down on the text message and click the little (i) icon. then uninstall that Google Message and that will fix the issue with the delayed text messages. This morning the app was back on my phone so I blocked Google and Google Chrome from seeing my calls, messages, location, and everything else. It is not worth the hassle. Family was sending important messages and I either did not get it or got it a week late. Including a cousin who passed away!

Thanks a million for this solution. I just activated a new Samsung Galaxy S22 Ultra yesterday coming from a Samsung Galaxy Note 9. After transferring all of my data and apps using Smart Switch, I started logging back into to a lot of my apps. Quite of few of them rely on 2-Factor Authentication by sending text messages with codes to my phone. I wasn't getting these until anywhere from 20 minutes to a few hours and it was preventing me from getting apps set up. Your solution of uninstalling the Google Messaging app worked immediately. I resent codes from some of my apps and I got them instantly instead of the delay. Thanks!

I woke up and that same Messages by Google was back on my phone. As of today, 12/22/22 the option to uninstall the app is no longer available in the Playstore. I will be filing a complaint against Verizon for trying to force is to use an app that doesn't work.

For now, I checked the box on the app within the Playstore to not allow automatic updates. There should be 3 :. Dots at the top right of the app in the Play store with an option to uncheck the box saying Enable auto updates. Hopefully that stops this bugged out app from taking over our text messages.

Verizon_Support

Good morning, DR267. What application are you referring to exactly? We want to help.

-Antonio

You can take it a step further like I did. Go to your settings-->Apps. Find the MESSAGES app and then tap on it. Tap on Force Stop at the bottom of the screen and then DISABLE. This will help as well.

Same problem, tried multiple apps. Galaxy Zfold 4. Can't run a business this way, mine or yours!!

Verizon_Support

We know how important it is to be able to run a business from your phone, phoneuser281. Let's take a closer looker into what's going on. Please tell us more. When did this issue start? Do you experience issues with calls or data on your phone? Have you noticed any patterns with your delayed messages? -Danielle

The issue seems to have started soon after I upgraded from a Galaxy S10 to a ZFold4 (unlocked, purchased directly from Samsung). I've tried removing and reinstalling Message+, restarting phone, etc. Incoming texts seem to work for a short while (day or so) then stop. Many times they don't arrive until I open the Message+ app (which has background permissions) or are delayed for hours. Latest example was Christmas day texts weren't received until the next day. Another very frustrating aspect is that banking and other two-factor authentication sites don't work. Nothing is received. I'm wondering if my old phone somehow still configured on the Verizon network backend?

Verizon_Support

Ok. Thanks for letting us know, phoneuser281. Most likely, we'll need to have a look at the account. Sometimes when you have the Non-Verizon version of a device some special account coding may be needed. I'll send you a private note you can respond to when you're ready to troubleshoot.

- Henry

We have four late model phones one Apple and three Samsungs. All four of them experience text message delays ranging from minutes to days and tech support has been useless. No solutions offered. Instead, you can look forward to a minimum of an hour-long phone call with nothing to show at the end.

This is a well-known issue at Verizon who appears to care a less about resolving the matter.

@Pauldt61
wrote:
We have four late model phones one Apple and three Samsungs. All four of them experience text message delays ranging from minutes to days and tech support has been useless. No solutions offered. Instead, you can look forward to a minimum of an hour-long phone call with nothing to show at the end.
This is a well-known issue at Verizon who appears to care a less about resolving the matter.

Well, if you look at other CURRENT Message+ related threads in this Forum, you'll find that the Message+ platform/service is being discontinued. This discontinuation has been going on for some time and any issues are probably related to the servers being shut down/not updated/not supported.

Correct answer: Community Forums - Message+ Discontinuation - Verizon Community

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