How can I make sure short code SMS is enabled on my Mobile account? Thanks.
JSN100
Newbie

How can I make sure short code SMS is enabled on my Mobile account? Thanks.

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8 Replies
vzw_customer_support
Customer Service Rep
JSN100 interesting question! SMS does come on most plans and devices. What kind of device are you using? Have you been having trouble sending or receiving any other text messages?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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JSN100
Newbie

Thanks Bryan for responding. I'm using an Android Samsung Galaxy 5 and have been getting "failed" when trying to respond "GO" to a text message from Uber.

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vzw_customer_support
Customer Service Rep
That is strange! There may be something on the account preventing it. Lets look into this together. I am going to send you a message you can reply to. Please check your inbox and reply to my private message so we can get started.
http://spr.ly/65824eAa
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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dburkej
Newbie

Was this problem ever solved?  I too have been unable to receive a short code SMS from Uber on my Motorola Moto-X Android phone.

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dburkej
Newbie

Disregard please.  I solved the issue on my Motorola.

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6105859299
Newbie

Great.. you solved it on your own and didn't let anyone else know how... thanks

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vzw_customer_support
Customer Service Rep

We want to ensure you receive the information you need 6105859299. To clarify, are you having trouble with receiving or sending text messages on your Verizon Wireless phone?

RashadM_VZW

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JSN100
Newbie

The mtext message from Uber was from a number only 5 digits long.

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