How do I redeem my e-gift card?

[FAWHIL98]

I recently purchased an e-gift card for a friend's daughters. Initially, I saw the charge on my VZ monthly statement. However, when I paid my monthly bill, there was a $25 credit reported on the statement for the e-gift card purchased. I thought maybe I had a credit available or special offer that got redeemed for purchasing an e-gift card and didn't think anything more about it.

My friend went to use the e-gift card and received an error. I immediately purchased another e-gift card for her to use. I then called VZ customer service and they were unable to explain why the original e-gift card purchased was credited. Additionally, they were able to assist me with my most recent e-gift card purchase to confirm that it would work. Is anyone able to assist? I'm very disappointed in the lack of support available to assist with e-gift card purchases.

[vzw_customer_support · Accepted solution]

FAWHIL98, I sincerely apologize for any inconvenience this has caused. We certainly want you to be able to send these e-gift cards without an issue. If you are still experiencing problems with sending the e-gift card, please email Verizonmessages@verizonwireless.com with the necessary information.

1. the From phone number

2. the TO phone number

3. the Merchant (store)

4. value of $ card

I'm confident they will be able to assist you with getting this resolved.

GersonG_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Usc8320]

I too purchased a gift card  and it wasn't redeemed

[she288]

If you send an e-gift card Verizon said you have 30 days to redeem it.  If you don't, you lose it! My friends phone broke and she had no way to retrieve the gf and Verizon won't do anything about it.  Even though she has Verizon as well!!!  

[KH-OrnEsh]

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[vzw_customer_support]

Oh, gosh, I am so sorry to hear that. We would like to explore options, please have your friend contact us.