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How do you report a Verizon wireless customer who is sending spam text messages?
lacrosse
Member

I have (as have many others) received spam text messages from a number belonging to a Verizon customer and want to know how to file a complaint? And, if in doing so, will Verizon look into it and deal with this spammer?

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Re: How do you report a Verizon wireless customer who is sending spam text messages?
budone
Sr. Leader
Sr. Leader

If you have a slot open, why not block the number for free for three months?

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Re: How do you report a Verizon wireless customer who is sending spam text messages?
SuzyQ
Sr. Leader
Sr. Leader

From MikeS1_VZW

 

We have heard our customers on this, and we have launched a new program to help with SPAM. Take one (or several) of the SPAM messages and forward it to 7726 (which spells SPAM). This is a new process. Once you forward the message to 7726, you will get a reply text message asking the identity of the SPAM sender (the "From" address in the SPAM message you received). Once received, you will get a "Thank-you" message from the 7726 number. We will investigate on the back end.

The messages you send to and receive from the 7726 number are free of charge. This is a brand new program we are testing, and it just started on 09/1/11. Please make this common practice when receiving SPAM messages. This is not to be confused with alerts though. If you get alerts (something you signed up for), you should reply STOP to the message received before going the whole 7726 route.

I hope this answers your question.

Re: How do you report a Verizon wireless customer who is sending spam text messages?
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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