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Message+ for Mac Monterey
usmaak
Novice

Is there going to be a Message+  update that supports Mac Monterey?  I just updated my 2015 MBP and it now instantly crashes on start.  Even though it's always been a crashy product, I use it a lot on my MBP.  I would not have updated to Monterey if I had known that Message+ would not work.

Thanks

Re: Message+ for Mac Monterey
vzw_customer_support
Customer Support

We want you to get the most from the Message+ service, usmaak. Thanks for reaching out but sorry to hear about the issues after the update. Is the application updated with the latest version as well? What other issues have you been experiencing? Looking forward to hearing back. -Chris

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Re: Message+ for Mac Monterey
usmaak
Novice

I updated the application.  I also deleted it and reinstalled it.  It still crashes upon starting.  I've always had stability issues with it.  It crashes pretty often and gets very slow sometimes.

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Re: Message+ for Mac Monterey
MickeyMouse50
Member

Updated Yes.  Completely deleted and reloaded Messages + App with same results.  What I am experiencing is the App will not open.  Keeps generating an error report.

Re: Message+ for Mac Monterey
MickeyMouse50
Member

is Verizon support going to provide any info on this or let this problem grow?

 

Re: Message+ for Mac Monterey
vzw_customer_support
Customer Support

What is the current software version of your Mac?-Joel

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Re: Message+ for Mac Monterey
vzw_customer_support
Customer Support

Thank you for that info. Are you experiencing issues with any other apps from your device? -Robert C.

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Re: Message+ for Mac Monterey
tthayer
Member

I was able to get it working on macOS Monterey (12.0.1) by changing this setting:
Security & Privacy -> Privacy -> Contacts: Uncheck "Message+"

I can't see contacts's names anymore but the application does work again. The specific error messages in the console are:

error	10:46:21.061026-0700	kernel	5 duplicate reports for Sandbox: homed(548) deny(1) mach-lookup com.apple.AddressBook.ContactsAccountsService
error	10:46:21.061033-0700	kernel	Sandbox: Message+(49743) deny(1) sysctl-write kern.system_version_compat
error	10:46:21.333161-0700	Message+	volume does not support data protection, stripping SQLITE_OPEN_FILEPROTECTION_* flags
error	10:46:21.333828-0700	Message+	volume does not support data protection, stripping SQLITE_OPEN_FILEPROTECTION_* flags
error	10:46:21.372443-0700	Message+	Connection 1: received failure notification
error	10:46:21.372576-0700	Message+	Connection 1: failed to connect 12:8, reason -1
error	10:46:21.372769-0700	Message+	Connection 1: encountered error(12:8)
error	10:46:21.374938-0700	Message+	Task <AE9A6BC4-532A-4801-BF49-1CE708E9DC62>.<1> HTTP load failed, 0/0 bytes (error code: -1003 [12:8])
error	10:46:21.375597-0700	Message+	Task <AE9A6BC4-532A-4801-BF49-1CE708E9DC62>.<1> finished with error [-1003] Error Domain=NSURLErrorDomain Code=-1003 UserInfo={NSUnderlyingError=0x6000023a5d40 {Error Domain=kCFErrorDomainCFNetwork Code=-1003 UserInfo={_NSURLErrorNWPathKey=satisfied (Path is satisfied), interface: en0, ipv4, dns, _kCFStreamErrorCodeKey=8, _kCFStreamErrorDomainKey=12}}, NSErrorFailingURLStringKey=<private>, NSErrorFailingURLKey=<private>, _kCFStreamErrorDomainKey=12, _kCFStreamErrorCodeKey=8, NSLocalizedDescription=<private>}
fault	10:46:21.724812-0700	Message+	Change history operation performed with no stores

 The application appears to have the correct entitlement to access the address book so I'm not sure why this error is popping up.

Re: Message+ for Mac Monterey
MickeyMouse50
Member

12.0.1

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Re: Message+ for Mac Monterey
MickeyMouse50
Member

No other app has been affected by this latest software update.  The VERIZON MESSAGES + took the hit.

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