Message+ not showing all messages on desktop

[hartman14]

1. Some messages received on my phone do not show up in Message+ on my desktop.  Those that do not appear include all messages with codes to complete two-factor authentication to sign in to online accounts.  What can I do to have these messages come through to Message+ on the desktop?

2. How do you update the desktop Message+?

[Ann154]

Please read the FAQs for Verizon Messages. Secure messages like two factor messages are not available on the secondary devices you sync your messages to. 

https://www.verizonwireless.com/support/verizon-messages-faqs/

[hartman14]

Thanks.  I did read through the FAQ but I didn't see anything that address my issue.  Looking through it again, I still don't see anything about it.  There is a line that some features are not available on a computer, but that doesn't explain that two-factor authentication messages won't appear.  

[Ann154]

Number 7 under the syncing across multiple devices section. 

[hartman14]

OK, thanks for your reply.  But messages supporting two-factor authentication are not HIPAA protected PHI.

[Ann154 · Accepted solution]

They are still secured messages and won't sync to other devices only to the original phone. 

[hartman14]

Ann -

Thank you. That makes sense.  I guess it makes the two-factor procedure more secure.  Verizon could make the FAQ clearer about what constitutes a "secure" message that will not pass over to the desktop Message+.  The passage you referenced is specific to personal health information. 

[vzw_customer_support]

Hello hartman14! We know it's vital that your app is up to date. Here is a link with more information: https://www.verizonwireless.com/support/knowledge-base-203105/ We hope this helps. 

AaronS_VZW

[hartman14]

Thanks, but following the instructions don't get me there. 

[vzw_customer_support]

Two factor authentication codes will not be forwarded to the desktop, as these messages are meant to only go to your device. 

PedroM_VZW