Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Message + on PC not showing messages from VZW
RONGURU
Member

Message + on PC not showing messages from VZW.  Messages from other sources seem to be OK.

Any ideas?

Labels (1)
0 Likes
Re: Message + on PC not showing messages from VZW
vzw_customer_support
Customer Support

RONGURU, we always want to ensure that you have the right expectations and that these services are working properly for you. You’ve mentioned that your VZW messages are not appearing when you view your messages from your PC. Can you please provide us with more details on the types of VZW messages that you’re referring to? What are the “other sources” that have the messages that are okay? We want to make sure we have a full understanding of your issue so we can provide additional support. The more details, the better.

 

SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Message + on PC not showing messages from VZW
jav6
Leader

You might look at this thread regarding texts from iPhones not making it to laptop Message+: iphone/imessage sync

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Message + on PC not showing messages from VZW
RONGURU
Member

All messages sent by all parties from anywhere show up on message+ on my

phone, tablet and pc; EXCEPT messages from VZW, which do NOT show up on

message+ on the pc.

0 Likes
Re: Message + on PC not showing messages from VZW
jav6
Leader

Can you identify what make/model the phones are on the VZW network whose messages don't make it to the desktop Message+ app?  I just sent myself a text from my Droid Turbo 2 phone and it immediately showed up in my Message+ app on my PC.

Wait...are you saying texts from Verizon Wireless as a company and not just VZW network users?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Message + on PC not showing messages from VZW
RONGURU
Member

Yes, I am referring to messages that come from the COMPANY Verizon, for

example messages telling me that I can view my bill on line, or messages

saying that I have changed my password.

0 Likes
Re: Message + on PC not showing messages from VZW
jav6
Leader

Well, I just received a text message on my phone from VZW thanking me for my auto payment.  I logged into Message+ on my PC and that text message is NOT there.  I submitted a 'Send Feedback' query:

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Message + on PC not showing messages from VZW
jav6
Leader

Well, it could be because the headers in the VZW messages don't have any reference to our phone numbers:

VZW msg not making to PC app:

<sms recipients="900070008000" id="0">

<from_addr>900070008000</from_addr>

Normal msg on phone app and PC app:

<sms recipients="+1773xxxxxxx" id="0">

<from_addr>+1847xxxxxxx</from_addr>

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Message + on PC not showing messages from VZW
vzw_customer_support
Customer Support

RONGURU, has this always been an issue or did you recently notice these messages not showing up? As Jav6 asked, I am curious as well about the make and model of phone you are using. Looking forward to hearing back.

 

ChrisM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Message + on PC not showing messages from VZW
RONGURU
Member

Well, I searched PC Message + for "VZW" and it shows 4 hits -- see

screen shot below.  My phone is a galaxy s7 but not sure why that would

have any effect on the PC form of Message+

0 Likes