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Message plus issues

I've been using next sms because message plus had issues. It's been a year almost and the same issues are still happening.

Issue 1- duplicate text messages from friends. So I get the exact same message twice.

Issue 2- no notification icon or sound after receiving the first message. I get the sound and icon on the first message but never on any replies that follow.

Are these ever going to be fixed?!?

They make the app unusable. Looks like I'll be switching to another message app.

Comments

Verizon_Support

Thanks for getting back to us Kormath and I am sorry for the issues you are having. We want to take a closer look. We will be sending you a Private Message to continue. RosanneM_VZW

Momma23dogs

Q. On what phone?

Q. What network are the double messages coming from/going to?

I use messages+ on pixel 3xl and Samsung S9 between At&t and Verizon and do not have those problems.

psjabear3134

Im having the same issue. Double message, one disappears after s while, I have a friend experiencing the same issue. Galaxy s9 and 10e

Verizon_Support

psjabear3134, I rely on text heavily, so I know how important it is for that service to work properly. We are here to assist. Does this problem only happen with the Verizon Messages app? Have you noticed any patterns, such as the issue happens with specific contacts?

DavidC_VZW

Apba

I have been having issues with messages plus recently.

Very often messages hang up, say they are downloading, sometimes for days. Also I have the app on my PC and it is not syncing properly. Some messages never appear.

I rely on this app for business and personal use and would like to be able to trust it again.

Never had any problems until fairly recently. It may affect group messages more tha others though not sure. I have tried uninstalling and reinstalling on my phone and PC several times without success

Verizon_Support

Apba, being able to use Message+ without any issues is a top priority. We want to bring the trust back into the application. How long has this been an issue for you? What is the make and model of the device that you're using? Also, do you notice if the messages that come through and showing "downloading," are you then connected to a Wi-Fi network or the cellular network? KevinR_VZW

Apba

I use a Galaxy S10+, purchased fairly recently. It's possible that the phone has something to do with it because I did not have a problem on my old phone.

Usually happens on wireless but may not download on verizon cell network too. (not sure). My computer Messages Plus app does not sync properly with phone many times.

Thanks for your response.

Richard

bobisthedog

I have many of the same issues. Can someone contact me to help fix. I am about to go to a new texting app because of how frustrating this has become.

okiedokyy

fixed now? app doesnt work at all!! not their problem.

Verizon_Support

We definitely want to make sure that your Message Plus app is working properly. Please tell us, is the app up to date? Is your device's software up to date? Also, please try uninstalling and reinstalling the app. Please inform us of the outcome.

GeovannJ_VZW

phxsci

Hello @vzw_customer_support
(@geovannj_vzw
),

Yes the app is up to date, I am running version 6.9.13. The issue seems to occur following an Android firmware updates. I have uninstalled, restarted, and reinstalled the app. I have recently upgraded to Android version 10 in the last week. All other software settings are the same as previously stated in my initial message. It seems to occur most frequently with ordinary SMS messages but not with MMS messages as often. I think that should give a clue to this being a programming issue. As so many others have flooded this forum with similar complaints over the last three years perhaps it is time to get the Dev team involved in searching the code for redundancy.

@okiedokyy
I feel your frustration. It is Verizon's app and accountability for a working app is their responsibility. If they want people to use their tech then they will have to work on fixing the code. I am happy to be a part of that and hopefully with some patience and coding on their end we can get this resolved.

Verizon_Support

phxsci,

Have you provided feedback directly via the application or the Play Store?

TionnaB_VZW

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