Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Verification Codes link doesn't work
vukasm1
Member

I am currently trying to change the email address on my Verizon account, but it prompts me to click a link, which they send me through text message to verify ownership of the account. 

When i get the text message, "There's a request to update your email address from the Verizon website. Please confirm or deny here: ..." and I click the link, the webpage that pops up stays on the loading screen and never reaches the verification page. 

I have also reached the maximum amount of attempts allowed, so I am unable to try and change my email address. 

 

0 Likes
Re: Verification Codes link doesn't work
vzw_customer_support
Customer Support

Hello, we can provide guidance through here. Please send us a Private Note to proceed.

 

0 Likes