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Verizon Message App & Integrated Messaging
scubadude561
Member

Summary of problem: Have 2 phone lines on account. Both phones have their own separate account login user ID and password. Have 2 separate wireless iPads.


Several weeks ago I installed the Verizon Message application on my iPad and everything worked great. I am the account holder. I was so happy to find this application. I then tried to install the application on my wife's iPad and encountered problems. Downloaded the app to iPad, put in second phone line number, belonging to wife who is designated Account Manager, requesting text message authentication. Received texted code and entered in the app. Told app to authenticate and log in. App sends authentication then returns an error. 1st Error message says "Error OK" then second message comes up saying "Disconnected - This device has been disconnected from the Integrated Messaging service. D0 you wish to browse your messages offline or erase all messages from the device and reconnect?
Choices: Browse Offline? Erase & Disconnect? Neither choice gives any result.

Numerous requests both through voice and text ended up with much trouble shooting and finally a first trouble ticket being initiated. This trouble ticket # unknown was closed with no trouble found. Again after numerous texts, chats, and voice contact, another trouble ticket #removed was issued on 12/21/13.This ticket generated several texts with tech's trying to resolve problem and as far as I know the ticket is still open pending resolution. I have been out of town and not heard anything further regarding the status of this ticket. The problem still exists. Have not been able to contact Verizon through chat or voice as they are always busy lately.

Additionally, the second phone line is unable to log into the Integrated Messaging web app in My Verizon using its own user ID and PW. I also downloaded the mobile version of this application to the second phone and experienced the same error messages.

Would like to hear from others who have this problem and any input they may have regarding the issue. I realize that the holidays sidetracked a lot of people, but this is really getting old. Will continue to try to contact tech support.

>>Edited to comply with the <<


Message was edited by: Verizon Moderator

Labels (1)
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Re: Verizon Message App & Integrated Messaging
vzw_customer_support
Customer Support

Hi scubadude561,

I am so sorry to hear about all the trouble you've been running into with getting the Verizon Message App and Integrated Messaging to work correctly on your wife's iPad. This is such a convenient feature and we absolutely want you to take advantage of it! I would love to take a look at your account and the ticket filed to see what more can be done to resolve this for you.

I have sent you a follow request. Can you please accept that? You can then open my profile (RuthW_VZW) and choose to follow me back. Once you do, you can send me a direct message. This will be a more secure way to discuss any account or ticket details.

I look forward to hearing from you soon so we can find a quick solution to your unique situation!

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Verizon Message App & Integrated Messaging
tikibar1
Sr. Leader
Sr. Leader

  and 

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Re: Verizon Message App & Integrated Messaging
scubadude561
Member

Please resend follow request.

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Re: Verizon Message App & Integrated Messaging
vzw_customer_support
Customer Support

So sorry about that! We are now following your scubadude561. You can send us a private message.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: Verizon Message App & Integrated Messaging
scubadude561
Member

After checking the problem again today, it appears to be resolved. Thanks to whoever figured it out and fixed it. Wife can now access integrated messaging through web and through iPad wifi connection. When she is happy, I am happy Smiley Happy

Re: Verizon Message App & Integrated Messaging
Deepdimple86
Member

Hey I am actually having the same problem. I had it on my iPad but then it stop working now ever time I try to reconnect it gives me the "Error Ok" message could you help me as well?  Crystal

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Re: Verizon Message App & Integrated Messaging
vzw_customer_support
Customer Support

Deepdimple86,

Thank you for reaching out to us. I am sorry to hear that you are also having this issue. We definitely want you set back up. Do you also have a ticket open regarding the problem? Have you tried to remove the application and then readd it and set it up again? Keep us updated so we can make sure this is resolved.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

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Re: Verizon Message App & Integrated Messaging
Deepdimple86
Member

My problem has been resolved thank you

Sent from my iPad

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Re: Verizon Message App & Integrated Messaging
pchin001
Member

Hi,

I am also having a similar issue. After entering the security code I received from the text on my mobile phone and pushing the "Log In" button, I get a pop-up saying "Error"

I have an iPad with iOS 7.0.6photo_withoutphoneno.png

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