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Verizon Messages won't scan QR code for Authorization
oywhythis
Member

Verizon Messages requires permission for camera to scan QR code for authorization on my chromebook. I "allow" this as requested but then the camera square is just black...can't scan code.

Checked and camera on Chromebook is functioning properly. Have attempted many times, removed, reinstalled. No dice.

 

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Re: Verizon Messages won't scan QR code for Authorization
jav6
Leader

@oywhythis wrote:

Verizon Messages requires permission for camera to scan QR code for authorization on my chromebook. I "allow" this as requested but then the camera square is just black...can't scan code.

Checked and camera on Chromebook is functioning properly. Have attempted many times, removed, reinstalled. No dice.

 


Have you tried switching cameras, if you have two cameras on your Chromebook?  Another poster with similar issue was successful in using the other camera.

...Just another VZW customer...trying to offer some assistance...
Re: Verizon Messages won't scan QR code for Authorization
rfd177
Member

Did you get this to work? 

 

you give permissions but the camera doesn't operate. 

 

 

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Re: Verizon Messages won't scan QR code for Authorization
Sausage1
Member

Same issue.  I switch cameras.  Permission granted for camera access to messages+......neither camera will activate

 

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Re: Verizon Messages won't scan QR code for Authorization
vzw_customer_support
Customer Support

Thanks for trying, Sausage1. Have you tried uninstalling then reinstalling the app to see if this will allow the camera to recognize the QR code? 

 

LorenzoP_VZW

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Re: Verizon Messages won't scan QR code for Authorization
Sausage1
Member

Only about 15 times.  

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Re: Verizon Messages won't scan QR code for Authorization
Sausage1
Member

The issue is that the app is NOT turning on either camera.  It asks for permission, permission is granted and the scan window shows up with the screen black and neither camera is turned on

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Re: Verizon Messages won't scan QR code for Authorization
Sausage1
Member

I just uninstalled and reinstalled the app for the umpteenth time, went through granting permissions and this is what I get:

20200818_175759 (1).jpg

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Re: Verizon Messages won't scan QR code for Authorization
Sausage1
Member

Come on Verizon, answer the questions, reply, tell me that the app won't work with Chromebook...something...just don't drop off, quit answering and ignore the issue.  LOUSY CUSTOMER SERVICE to do that.  It makes this forum useless

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